Tamice Glenn
Matthews,NC
Summary
Risk Management professional with experience in insurance claims, investigations, settlement negotiations, and legal proceedings. Holds an active North Carolina Adjuster License with a strong foundation in claims management and risk assessment.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Risk Management Clerk
Harris Teeter Corporation
Matthews, North Carolina
03.2025 - Current
- Assist with General Liability and Workers' Compensation claims, including claim documentation and investigation support.
- Participate in authority and settlement calls, as well as mediations, to support claim resolution.
- Gather, organize, and maintain claim-related information to assist with investigations and claim decisions.
- Communicate with internal departments and involved parties to obtain information and support claims processing.
- Coordinate the preservation and retrieval of surveillance footage, incident reports, and records for claims investigations.
- Maintain accurate claim records while adapting to changing procedures, systems, and workflows.
Vendor/ Item Setup
Harris Teeter Corporation
Matthews, NC
08.2024 - 03.2025
- Reviewed and processed new item forms from category managers for accurate setup in HQPM.
- Supported vendors in completing new vendor forms and insurance information, ensuring accurate entry into the mainframe.
- Tracked and organized documentation post-entry in excel sheet for efficient record-keeping.
Statewide Investigator/Intake
Fair Housing Council or Oregon
Portland, OR
02.2023 - 03.2024
- Handled FHCO hotline, responded to urgent team calls, and documented inquiries and referrals for improved case tracking.
- Input and maintained data in diversalink while conducting intake interviews to assess fair housing cases effectively.
- Communicate with landlords about practice discrepancies, provide support for investigations, and connect clients with appropriate resources and education.
- Managed administrative tasks, ensuring efficient communication through phone calls and emails, and streamlined report preparation and scheduling.
Housing Specialist
Urban League of Portland
Portland, OR
05.2022 - 01.2023
- Delivered culturally responsive, non-judgmental support services, fostering trust and engagement with clients.
- Maintained accurate records and tracked client progress to inform timely adjustments to support plans.
- Adjusted project plans to better align with client needs and timelines, showcasing attention to detail while managing essential documentation.
Education
GED -
Merlo Station Highschool
Beaverton, OR06-2009
One Year Certificate - Computer Information Systems
Portland Community College
Portland, OR06-2023
Skills
- Client support and intake
- Investigation and problem solving
- Documentation and reporting
- Relationship building
- Claims processing and management
- Case management systems
Certification
- North Carolina Adjuster License
Timeline
Risk Management Clerk
Harris Teeter Corporation
03.2025 - Current
Vendor/ Item Setup
Harris Teeter Corporation
08.2024 - 03.2025
Statewide Investigator/Intake
Fair Housing Council or Oregon
02.2023 - 03.2024
Housing Specialist
Urban League of Portland
05.2022 - 01.2023
GED -
Merlo Station Highschool
One Year Certificate - Computer Information Systems
Portland Community College