Tamicka Taylor
Jacksonville
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
17
17
years of professional experience
Work History
General Manager
Wingstop Restaurant
Jacksonville
07.2023 - 11.2025
- Managed daily operations and ensured efficient workflow in a fast-paced restaurant environment.
- Oversaw staff training programs to enhance service quality and team performance.
- Implemented inventory control systems to maintain stock levels and reduce waste.
- Developed marketing strategies to increase brand awareness and customer engagement.
- Enforced health and safety regulations to maintain a clean and safe dining experience.
- Monitored financial performance and prepared reports for upper management review.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
Loss Mitigation Specialist
PNC Bank
Jacksonville
01.2018 - 01.2024
- Reviewed foreclosure alternatives such as short sales or deeds in lieu of foreclosure.
- Provided guidance and assistance to customers throughout the loan modification process.
- Analyzed borrower's overall financial situation to ensure that they are able to maintain their mortgage payment after a loan modification is completed.
- Assisted in resolving customer inquiries regarding loan modifications and foreclosure prevention options.
- Generated reports reflecting performance metrics such as Loan Modification Acceptance Rate, Denial Rate.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Verified income of borrower and gathered credit information.
- Developed and implemented strategies to maximize loss mitigation opportunities with delinquent borrowers.
- Provided training and support to junior staff on loss mitigation processes.
- Managed case files and maintained accurate records of all interactions and decisions.
- Reviewed loan documents for compliance with regulatory requirements and bank policies.
Manager
Sonnys Real Pit BBQ
Jacksonville
02.2012 - 12.2016
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Engaged with existing and potential clients to gain insight into needs.
- Evaluated and enhanced workflow to implement best practices, reduce costs, and increase staff motivation and satisfaction.
- Hired and onboarded team members to meet immediate and expected demand.
- Trained staff on food safety and customer service protocols.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
Restaurant Manager
Dennys Restaurant
Jacksonville
03.2009 - 12.2012
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs daily.
- Managed accounts payable, accounts receivable and payroll.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Managed daily operations and processes for reservations, budgeting and forecasting.
Education
High School Diploma -
Andrew Jackson High School
Jacksonville, FLSkills
- Health and safety compliance
- Marketing strategy
- Financial reporting
- Inventory management
- Operational efficiency
- Cost control
- Performance analysis
- Effective communication
- Multi-unit operation management
- Effective leader
- Facility management
Timeline
General Manager
Wingstop Restaurant
07.2023 - 11.2025
Loss Mitigation Specialist
PNC Bank
01.2018 - 01.2024
Manager
Sonnys Real Pit BBQ
02.2012 - 12.2016
Restaurant Manager
Dennys Restaurant
03.2009 - 12.2012
High School Diploma -
Andrew Jackson High School