Taylor Durfee
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
11
11
years of professional experience
Work History
General Manager
Treno Pizzería and Taproom
Temple
07.2020 - Current
- Oversaw daily operations of busy pizzeria and taproom.
- Managed staff schedules and ensured adequate coverage during peak hours.
- Implemented training programs for new employees on service standards.
- Collaborated with suppliers to maintain inventory levels and quality standards.
- Enforced health and safety regulations to create a safe dining environment.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Guided management and supervisory staff to promote smooth operations.
- Delegated work to staff, setting priorities and goals.
Shift Leader
MOD Pizza
Temple
05.2017 - 09.2020
- Supervised daily operations to ensure smooth service and customer satisfaction.
- Trained new team members on food preparation and safety procedures.
- Managed inventory levels to maintain adequate stock for peak hours.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Monitored quality control standards for food safety and presentation.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assisted general manager with operations game plan and company initiatives
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Associate
Kohls Department Store
Temple
11.2016 - 10.2017
- Assisted customers with product inquiries and selection.
- Maintained organized merchandise displays on the sales floor.
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with selecting items and answering questions about products.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Handled incoming calls from customers regarding orders or other inquiries.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Maintained positive working relationship with fellow staff and management.
Server
IHOP
Temple
03.2015 - 10.2017
- Provided exceptional customer service during busy dining hours.
- Operated POS system for accurate order processing and payment handling.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new staff on service protocols and menu knowledge.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Prepared beverage orders following IHOP's standard recipes and guidelines.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Delivered food orders promptly and courteously.
- Stayed informed about daily specials, new menu items, promotions.
- Filled condiments and napkin containers during slack periods.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
General Education Diploma
Temple, TXSkills
- Staff management
- Inventory control
- Budget management
- Health safety compliance
- Operations oversight
- Customer service
- Performance evaluation
- Team building
- Strategic planning
- Quality management
- Human resources leadership
- Time management
Timeline
General Manager
Treno Pizzería and Taproom
07.2020 - Current
Shift Leader
MOD Pizza
05.2017 - 09.2020
Associate
Kohls Department Store
11.2016 - 10.2017
Server
IHOP
03.2015 - 10.2017
General Education Diploma