Tamie Kinney
Branford,CT
Summary
Dynamic Customer Service Representative with a proven track record at Connecticut Water, excelling in active listening and problem-solving. Enhanced customer satisfaction by effectively resolving complaints and adapting to new software tools. Maintained professionalism under pressure, fostering strong relationships and ensuring accurate documentation for seamless follow-up and issue resolution.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Connecticut Water
01.2006 - 06.2025
- Resolved customer complaints through effective communication techniques and active listening.
- Documented customer interactions to ensure accurate record-keeping for future reference.
- Adapted quickly to new software tools for improved service efficiency and responsiveness.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Business
Branford High School
Branford, CT06.1978
Skills
Active listening
Problem Solving
Good relationship with customers
Timeline
Customer Service Representative
Connecticut Water
01.2006 - 06.2025
Business
Branford High School
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