Tamika Boler
Reno,NV
Summary
Experienced professional in logistics and warehouse operations, skilled in efficient handling of goods loading and unloading, precise inventory management, and maintaining a safe work environment. Recognized as a reliable team player focused on goal achievement and adaptable to changing circumstances. Possesses exceptional physical stamina, meticulous attention to detail, and the ability to perform well under pressure.
Overview
23
23
years of professional experience
Work History
Delivery Driver
Spark Driver
01.2020 - Current
- Safely navigate delivery routes and confirm deliveries with customers
- Delivered rush merchandise on tight schedules to meet customer targets
- Utilized street maps to plan and determine most efficient routes
Package Handler
UPS
05.2017 - 08.2020
- Sorted and organized packages for delivery
- Managed inventory levels by tracking incoming and outgoing packages
- Reported any lost or damaged items to supervisors immediately upon discovery
- Stacked boxes onto pallets in an efficient manner
- Inspected packages for damages or defects and recorded any issues found
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment
Technical Support Representative
Fusion Logistics, Inc.
12.2012 - 11.2015
- Company Overview: Fusion Call Center
- Provide technical support to customers experiencing issues with Fusion Logistics' software, systems, or services
- This includes troubleshooting, diagnosing, and resolving technical problems via phone, email, or chat
- Identify and solve hardware, software, and network issues
- Use diagnostic tools and techniques to determine the root cause of problems and implement effective solutions
- Maintain a deep understanding of the company's products and services to effectively assist customers
- Stay updated on new features, updates, and best practices
- Fusion Call Center
Rental Agent
Dollar Thrifty Network
12.2008 - 02.2012
- Processed customer rentals and provided consultations on rental options
- Greeted customers and provided excellent customer service
- Completed paperwork associated with each transaction accurately and efficiently
- Verified rental eligibility by checking driver's license, insurance card, credit card information, and other required documents
- Maintained knowledge of current promotions and discounts offered by the company
Center Associate
The UPS Store
11.2007 - 11.2009
- Handled package processing and operated various office equipment
- Processed payments in accordance with established procedures
- Provided excellent customer service by greeting shoppers, responding to queries and resolving complaints promptly
- Developed knowledge of store products and services to better serve customers' needs
- Operated point-of-sale computer system accurately and efficiently
- Assisted customers with product selection, inquiries, and purchases
Center Associate
The UPS Store 0054
03.2002 - 07.2005
- Managed package processing and office equipment operations
- Stocked inventory and ordered office and kitchen supplies
- Encouraged and improved cross-department internal communication
- Maintained front desk to provide positive first impression
- Monitored office services mailbox for business support needs and requests
- Received and distributed mail, letters and packages
- Coordinated support to facilitate general office operations
- Assisted organizational efforts by filing, entering data and answering phones
Education
Undergraduate In AAS -
Truckee Meadows Community College
Reno, NV07.2024
Graduate Certificate - Micro Computer Technology
Associated Technical College
San Diego, CA05.2003
Skills
- Operating Systems Knowledge (Windows)
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Troubleshooting and Technical Support
- Data Entry
- Multi-Task Management
- Customer Relationship Management (CRM)
- Shipping and receiving understanding
- Attention to Detail
- Problem-Solving
- Time management skills
- Loading and unloading
- Route Management
- Stocking and Inventory
- Shipping and packaging
- Logistics knowledge
- Point of sale system
- Package scanning
- Multitasking
Timeline
Delivery Driver
Spark Driver
01.2020 - Current
Package Handler
UPS
05.2017 - 08.2020
Technical Support Representative
Fusion Logistics, Inc.
12.2012 - 11.2015
Rental Agent
Dollar Thrifty Network
12.2008 - 02.2012
Center Associate
The UPS Store
11.2007 - 11.2009
Center Associate
The UPS Store 0054
03.2002 - 07.2005
Undergraduate In AAS -
Truckee Meadows Community College
Graduate Certificate - Micro Computer Technology
Associated Technical College
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