Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Hi, I’m

Tamika Butler

Atlanta,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
years of professional experience

Work History

VXI Global Solutions
College Park, GA

Customer Service Associate
08.2017 - 05.2020

Job overview

  • Provided basic technical support for clients on wide range of Xfinity company products.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

Southeast Transportation
College Park, GA

Dispatcher
01.2017 - 04.2018

Job overview

  • Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.
  • Documented all changes in computer tracking system.

Paradigm
Norcross, GA

Security Guard
10.2016 - 08.2017

Job overview

  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Prepared regular written logs and incident report at close of each shift for distribution to client.

Education

Tri-Cities High School
East Point, GA

High School Diploma
05.2004

University Overview

Skills

  • Inbound and Outbound Calling
  • Sales
  • Invoicing
  • Shipping and Receiving
  • Scheduling
  • Guest Services
  • Cash Handling
  • Customer Complaint Resolution
  • Product Knowledge
  • Service Coordination
  • Routing Orders

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Company CultureWork-life balanceHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match

Timeline

Customer Service Associate
VXI Global Solutions
08.2017 - 05.2020
Dispatcher
Southeast Transportation
01.2017 - 04.2018
Security Guard
Paradigm
10.2016 - 08.2017
Tri-Cities High School
High School Diploma

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Tamika Butler