Tamika Davis
Chicago,IL
Summary
Resourceful healthcare coordinator supporting intake operations, member records, and referral workflows across clinical and insurance settings. Brings strength in authorization processing, case documentation, CPT and ICD-10 use, policy support, and coordination with providers, facilities, and care management teams.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Um Technician
Ameri Health Caritas
Newtown Square, Pennsylvania
04.2026 - Current
- Maintained confidential member records and case notes within system databases.
- Monitored service requests to ensure timely processing and directed issues to appropriate departments.
- Coordinated with providers on referral and enrollment matters on authorization, referral, and enrollment details.
- Trained new technicians on workflow standards and employer procedures.
- Verified referral information for employer intake team to ensure accuracy and completeness.
- Assisted in developing policies and procedures to streamline intake processes.
- Delivered administrative and clerical support to enhance care management operations.
INTAKE /REFERRAL COORDINATOR
Clearspring Health
Park Ridge, IL
06.2011 - 09.2025
- Coordinated patient referral orders across multiple providers to streamline access to necessary care
- Managed referral orders for diagnostic testing, home health services, durable medical equipment, and outpatient surgical procedures.
- Managed and obtained insurance authorizations for patient referrals from physicians.
- Expedited patient referrals to specialty offices, faxed medical records, answered patient and specialty office calls and completed referral requests
- Assisted patients by addressing inquiries and providing detailed information regarding referral processes
- Generated appeals and denial letters to support nursing staff in the patient referral process.
- Communicated with facilities to obtain clinical data for inclusion in patient case files.
- Established collaborative relationships with diagnostic imaging centers to expedite urgent scheduling of MRIs and CT scans for high-risk patients
- Provided training to teams on effective practices for managing patient referrals.
- Strong skills in utilizing written, telephonic and online systems to obtain, verify, document and communicate referral and preauthorization information with the clinic and affiliate hospitals
- Entered patient admissions for medical, detox, behavioral, skilled nursing facilities, and long-term acute care settings.
- Knowledgeable with CPT and ICD-10 codes. High level of proficiency relating to medical terminology and strong healthcare background
- Prioritized workload and maintained an organized workspace
MEDICAL ASSISTANT
Access Community Health Network
Chicago, IL
01.2001 - 06.2011
- Prepared patients for procedures, including EKGs, phlebotomy, glucose testing, and pulmonary function tests, ensuring readiness and comfort.
- Managed patient registration, insurance verification, form completion, and appointment scheduling to enhance operational workflow.
- Executed front desk duties, answering phones, scheduling appointments, greeting patients, and ordering supplies to support clinic operations.
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Education
MEDICAL ASSISTANT /PHELEBOTOMIST CERTIFICATE - MEDICAL ASSISTANT/ PHELEBOTOMY
ILLINOIS SCHOOL OF HEALTH CAREERS
Chicago, IL04-1998
Skills
- Precertification management
- Referral gathering
- Healthcare regulations
- Patient scheduling
- Service coordination
- Documentation accuracy
- Records management
- Administrative support
- Telephonic communication
- Team collaboration
- Organizational skills
- Communication skills
- Patient advocacy
Certification
AAPC- Certify CPC-A, 09/2022
Timeline
Um Technician
Ameri Health Caritas
04.2026 - Current
INTAKE /REFERRAL COORDINATOR
Clearspring Health
06.2011 - 09.2025
MEDICAL ASSISTANT
Access Community Health Network
01.2001 - 06.2011
MEDICAL ASSISTANT /PHELEBOTOMIST CERTIFICATE - MEDICAL ASSISTANT/ PHELEBOTOMY
ILLINOIS SCHOOL OF HEALTH CAREERS