Tamika Frazier
Plano,TX
Summary
Looking to obtain a supervisor position in a fast-paced organization where excellent leadership and motivational skill will be utilized to achieve organizational objectives.
Overview
18
18
years of professional experience
Work History
National Field Representative
Charter Communications
Frisco, TX
08.2021 - Current
- Reduced response times for urgent requests by implementing an effective prioritization system for incoming tickets.
- Provided technical support for regional operations, enhancing customer satisfaction and service delivery.
- Analyzed performance metrics to identify areas for process improvement, driving operational efficiency and effectiveness.
Living Support Specialist
Greenville County and Special Needs Board
10.2010 - 07.2021
- Mentored junior support staff, fostering skill development and knowledge sharing within the team.
- Coordinated with cross-functional teams to address complex client needs effectively and promptly.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
Customer Account Rep
Rent A Center
08.2009 - 09.2010
- Processed rental agreements and payments, maintaining compliance with company policies and procedures.
- Developed strong relationships with customers to enhance satisfaction and retention rates.
- Monitored account performance metrics to drive strategic decisions for improved service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Relief Manager
Public Storage
12.2007 - 06.2009
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
High School Diploma -
Woodmont High
Piedmont, SC06-2002
Skills
- Customer Service (4 years) Sales (4 years)
- Technical Support (2 years)
- Supervisory Skillset (3 years)
- Typing (35 wpm) Collections
- Problem-solving abilities
- Project management
- Staff training and development
- Teamwork and collaboration
- Problem-solving
- Time management
- Operations management
- Team leadership
Timeline
National Field Representative
Charter Communications
08.2021 - Current
Living Support Specialist
Greenville County and Special Needs Board
10.2010 - 07.2021
Customer Account Rep
Rent A Center
08.2009 - 09.2010
Relief Manager
Public Storage
12.2007 - 06.2009
High School Diploma -
Woodmont High
Experience
- Demonstrates the ability to handle customer issues and make decisions in accordance with the policies and procedures of the company
- Has formal training in Microsoft Office using Windows on a daily basis
- Possesses the ability to type 35 words or more per minute
- Constantly pays attention to detail and exercises decision making skills
- Settles customer disputes and concerns in a professional manner
- Encourages customers to sign up for additional services promotions
- Handles trouble calls by accessing outside networks and troubleshooting
- Maneuvers successfully through local networks