Tamika Grier
Southfield,MI
Summary
Dynamic and goal-oriented professional with a proven track record at Cedar Brook Senior Living, excelling in customer service and team collaboration. Recognized for enhancing resident satisfaction and achieving sales targets through effective communication and problem-solving skills. Committed to fostering positive relationships and ensuring operational efficiency in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate & Prep Cook
Cedar Brook Senior Living
Bloomfield Hills, MI
04.2019 - 02.2026
- Developed strong relationships with residents to enhance satisfaction and retention.
- Assisted in coordinating activities and events to promote community engagement.
- Communicated effectively with team members to ensure smooth operations and service delivery.
- Trained new staff on customer service protocols and operational procedures.
- Collaborated with management to identify areas for process improvement and efficiency.
- Implemented feedback mechanisms to gather resident insights for service enhancement.
- Ensured compliance with safety regulations and company policies during daily operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
Customer Service Representative
Family Dollar
Southfield, MI
04.2018 - 04.2021
- Assisted in training new staff on operational procedures and customer interactions.
- Maintained accurate cash handling and transaction records during shifts.
- Collaborated with team to ensure efficient store operations and merchandising standards.
- Monitored inventory levels and restocked merchandise to meet customer demand.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Mackenzie
Detroit, MI06-1995
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Outgoing personality
- Flexible schedule
- Guest relations
Certification
Certification for Nursing
Timeline
Sales Associate & Prep Cook
Cedar Brook Senior Living
04.2019 - 02.2026
Customer Service Representative
Family Dollar
04.2018 - 04.2021
High School Diploma -
Mackenzie