Tamika Hawkins
Harvey,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Food Service Worker
Calumet District 132
08.2023 - Current
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Shampoo Assistant
Next Level Hair Solon
08.2006 - Current
- Provides hair styling services including braiding, weaving, and locking
- Consults with clients in order to determine clients' needs and concerns
- Recommends retail products or professional services to clients for their hair care requirements
- Maintains consistent relationship with small client base.
Call Center Representative
Noble Voice, LLC
11.2016 - 09.2017
- Reach your target customers through our live transfers, online submissions, or other formats.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Overnight Stocker/Cashier/Gm
Food 4 Less
06.2015 - 06.2017
- Stocks shelves, unloads stock from trucks, rearrange items to meet the stores needs.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
Shift Leader - Guest All-Star Server
Penny's Video Slots and Poker Place
06.2014 - 04.2015
- Greeted and interacted with customers to ensure customer comfort and satisfaction and to build customer relationships
- Assisted facility manager in supervising associates and daily facility operations as Shift Leader
- Promoted casino bar and food options, as well as casino play programs to customers
- Verified and handled payouts
- Exchanged and converted currency for customers
- Professionally responded to and resolved customer complaints satisfactorily
- Monitored customer behavior and notified security of unruly or otherwise disruptive behavior
- Trained new employees at Calumet Park and Melrose Park locations
- Traveled to different Chicagoland sites to fill in and backup other team members as necessary
- Recognized by customers and coworkers for willingness to assist in all situations.
Caregiver
Helping Home
08.2011 - 06.2014
- Attended to elderly or disabled clients in their private residences
- Groomed and bathed clients as well as prepared meals and performed light housekeeping
- Assisted clients in preparing medication as necessary to ensure proper dosage
- Ensured clients living environment was comfortable and free of safety hazards
- Accompanied clients on doctor's appointments, community outings, as well as provided or arranged transportation for other activities
- Partnered with clients' clinical staff to understand the needs of clients.
Education
Bachelor of Science - Correctional Program Support Services
University of Phoenix
Tempe, AZ05.2027
Skills
- Customer Service
- Inventory Control
- ServSafe
- Food Storage
Additional Information - Technical Skills
Proficient with Microsoft Word, Excel and Powerpoint.
Timeline
Food Service Worker
Calumet District 132
08.2023 - Current
Call Center Representative
Noble Voice, LLC
11.2016 - 09.2017
Overnight Stocker/Cashier/Gm
Food 4 Less
06.2015 - 06.2017
Shift Leader - Guest All-Star Server
Penny's Video Slots and Poker Place
06.2014 - 04.2015
Caregiver
Helping Home
08.2011 - 06.2014
Shampoo Assistant
Next Level Hair Solon
08.2006 - Current
Bachelor of Science - Correctional Program Support Services
University of Phoenix
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