Tamika Hawkins
Harvey,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Food Service Worker
Calumet District 132
Calumet Park, IL
08.2023 - Current
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Shampoo Assistant
Next Level Hair Solon
08.2006 - Current
- Provides hair styling services including braiding, weaving, and locking
- Consults with clients in order to determine clients' needs and concerns
- Recommends retail products or professional services to clients for their hair care requirements
- Maintains consistent relationship with small client base.
Call Center Representative
Noble Voice, LLC
11.2016 - 09.2017
- Reach your target customers through our live transfers, online submissions, or other formats.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Overnight Stocker/Cashier/Gm
Food 4 Less
06.2015 - 06.2017
- Stocks shelves, unloads stock from trucks, rearrange items to meet the stores needs.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
Shift Leader - Guest All-Star Server
Penny's Video Slots and Poker Place
06.2014 - 04.2015
- Greeted and interacted with customers to ensure customer comfort and satisfaction and to build customer relationships
- Assisted facility manager in supervising associates and daily facility operations as Shift Leader
- Promoted casino bar and food options, as well as casino play programs to customers
- Verified and handled payouts
- Exchanged and converted currency for customers
- Professionally responded to and resolved customer complaints satisfactorily
- Monitored customer behavior and notified security of unruly or otherwise disruptive behavior
- Trained new employees at Calumet Park and Melrose Park locations
- Traveled to different Chicagoland sites to fill in and backup other team members as necessary
- Recognized by customers and coworkers for willingness to assist in all situations.
Caregiver
Helping Home
08.2011 - 06.2014
- Attended to elderly or disabled clients in their private residences
- Groomed and bathed clients as well as prepared meals and performed light housekeeping
- Assisted clients in preparing medication as necessary to ensure proper dosage
- Ensured clients living environment was comfortable and free of safety hazards
- Accompanied clients on doctor's appointments, community outings, as well as provided or arranged transportation for other activities
- Partnered with clients' clinical staff to understand the needs of clients.
Education
Bachelor of Science - Correctional Program Support Services
University of Phoenix
Tempe, AZ05.2027
Skills
- Customer Service
- Inventory Control
- ServSafe
- Food Storage
Additional Information - Technical Skills
Proficient with Microsoft Word, Excel and Powerpoint.
Timeline
Food Service Worker
Calumet District 132
08.2023 - Current
Call Center Representative
Noble Voice, LLC
11.2016 - 09.2017
Overnight Stocker/Cashier/Gm
Food 4 Less
06.2015 - 06.2017
Shift Leader - Guest All-Star Server
Penny's Video Slots and Poker Place
06.2014 - 04.2015
Caregiver
Helping Home
08.2011 - 06.2014
Shampoo Assistant
Next Level Hair Solon
08.2006 - Current
Bachelor of Science - Correctional Program Support Services
University of Phoenix