Tamika Hill
Brockton,MA
Summary
Dynamic professional with a proven track record at Sunrise Senior Living, enhancing client wellness and fostering independence. Skilled in care planning and patient education, with a knack for developing strong rapport through empathetic communication. Excelled in workflow coordination, achieving significant improvements in service delivery and customer satisfaction.
Highly skilled and enthusiastic professional with more than 3 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Dining Room Care Manager
Sunrise Senior Living
01.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
Residential Counselor
BAMSI
09.2021 - Current
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
Coach Cleaner
Amtrak
09.2007 - 04.2022
- Ensured proper usage and storage of cleaning supplies, promoting a safe working environment for all team members.
- Maintained detailed records of cleaning tasks completed, enabling accurate tracking of performance metrics.
- Assisted in the training of new hires, ensuring consistent quality standards across all team members.
- Performed equipment maintenance checks regularly to ensure optimal functionality throughout daily operations.
- Enhanced customer satisfaction by maintaining a clean and comfortable travel environment for passengers.
Education
High School Diploma -
Brockton High School
Brockton, MA06-2003
Skills
- Care planning
- Medication reviews
- Medical chart documentation
- Workflow coordination
- Patient education
- Case assessments
- Service coordination
Certification
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
- Certified Nursing Assistant (CNA)
- OSHA Certified
Timeline
Dining Room Care Manager
Sunrise Senior Living
01.2024 - Current
Residential Counselor
BAMSI
09.2021 - Current
Coach Cleaner
Amtrak
09.2007 - 04.2022
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
- Certified Nursing Assistant (CNA)
- OSHA Certified
High School Diploma -
Brockton High School
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