Tamika Hollis
Saint Louis,MO
Summary
Dynamic healthcare professional with extensive experience at St. Louis University Hospital, excelling in HIPAA compliance and insurance verification. Proven ability to enhance patient access operations through effective problem-solving and active listening. Committed to fostering a positive workplace culture while training staff and improving service delivery.
Healthcare professional with proven ability to enhance patient access services and streamline administrative processes. Adept at working collaboratively in team environment and achieving high-quality results. Known for reliability and adaptability, with strong skills in communication and conflict resolution.
Diligent Patient Access Rep. II with solid background in managing patient access operations. Successfully streamlined registration processes and enhanced patient satisfaction in previous roles. Demonstrated expertise in team leadership and problem-solving.
Professional in patient access with deep expertise in healthcare administration and patient support. Skilled in managing patient intake, registration, and insurance verification with strong focus on team collaboration and achieving results. Known for reliability and adaptability in fast-paced environments. Adept at using healthcare software and maintaining patient confidentiality while ensuring seamless operations.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring years of relevant work experience to your team.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Lead Patient Access Representative II
St. Louis University Hospital Physicians Group
05.2023 - Current
- Oversaw patient registration processes, ensuring accuracy and compliance with hospital policies.
- Streamlined workflow for patient appointments, enhancing efficiency across departments.
- Promoted a positive workplace culture by demonstrating respect, empathy, and professionalism in all interactions with patients, colleagues, and other stakeholders.
- Analyzed data related to patient access operations, identifying areas for process improvement.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information from unauthorized access or disclosure.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Resolved customer complaints using established follow-up procedures.
- Trained new staff on patient access protocols and electronic health record systems.
- Collaborated with clinical teams to resolve patient inquiries and improve service delivery.
Home Health Care Aide
Premium In Home Care
06.2019 - 10.2025
- Provided personal care and assistance with daily living activities for clients in home settings.
- Developed individualized care plans in collaboration with healthcare professionals and family members.
- Monitored clients' health status, reporting changes to nursing staff to ensure timely interventions.
- Assisted clients with mobility, promoting independence while ensuring safety and comfort during activities.
- Maintained accurate documentation of client progress and care delivered, ensuring compliance with regulations.
- Trained new aides on best practices for patient care and safety protocols within the home environment.
- Improved patient well-being by providing compassionate and attentive personal care services.
- Supported patients'' daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Built strong relationships with patients and their families through open communication and empathetic listening skills.
Patient Access Representative
Mercy Health Hospital
03.2021 - 05.2023
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verifications, reducing delays in patient access and enhancing overall service efficiency.
- Managed appointment scheduling, optimizing patient flow and minimizing wait times for services.
- Provided exceptional customer service to patients and families, addressing inquiries and resolving issues promptly.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Customer Service Manager
Walmart
10.2018 - 03.2021
- Led customer service team to enhance service delivery and improve customer satisfaction levels.
- Enhanced communication skills within the team through training sessions.
- Conducted regular performance evaluations, providing constructive feedback to drive professional growth within the team.
- Improved customer satisfaction ratings by addressing concerns promptly and providing effective solutions.
- Led a team of customer service representatives for increased productivity and overall efficiency.
- Processed daily cash transactions, ensuring accuracy and compliance with company policies.
- Reconciled cash accounts, identifying discrepancies and implementing corrective measures.
- Managed complex customer accounts, ensuring accurate and timely updates to information.
Home Care Provider
Emmaus Homes
09.2016 - 11.2018
- Provided compassionate care and support to individuals with developmental disabilities.
- Assisted clients with daily living activities, enhancing overall quality of life.
- Developed individualized care plans in collaboration with healthcare professionals.
- Trained new staff on best practices in patient care and safety protocols.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Cashier/Customer Service Representative
Walmart
06.2006 - 11.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Ensured accuracy in cash handling and register balancing daily.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Trained new cashiers on operational procedures and customer engagement techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Vashon High School
Saint Louis, Mo.05-2005
Skills
- HIPAA compliance
- Insurance verification expertise
- Adaptable to change
- Effective problem solving
- Teambuilding
- Excel For Leaders Part 2 (Certificate Of Completion)
- Discover Sign Language (Certificate Of Completion)
- Decision- Making
- Active Listening
- Multitasking Abilities
- Excellent Commununication
- Analytical and Critical Thinking
- Good Telephone Etiquette
- Data Entry
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 18 staff members.
- Received Certificate Of Completion For Taking Discover Sign Language Class.
- Received Certificate Of Completion For Taking Excel For Leaders Part 2
Languages
English
Full Professional
Timeline
Lead Patient Access Representative II
St. Louis University Hospital Physicians Group
05.2023 - Current
Patient Access Representative
Mercy Health Hospital
03.2021 - 05.2023
Home Health Care Aide
Premium In Home Care
06.2019 - 10.2025
Customer Service Manager
Walmart
10.2018 - 03.2021
Home Care Provider
Emmaus Homes
09.2016 - 11.2018
Cashier/Customer Service Representative
Walmart
06.2006 - 11.2015
High School Diploma -
Vashon High School