Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamika Kelley

Detroit,MI

Summary

Dynamic customer service professional with a proven track record at MotorCity Casino Hotel, excelling in cash management and telephone etiquette. Recognized for enhancing customer satisfaction through effective conflict resolution and attention to detail, fostering loyalty and repeat business in high-pressure environments. Adaptable and self-motivated, thriving both independently and in team settings.

Overview

20
20
years of professional experience

Work History

Players' Club Clerk

MotorCity Casino Hotel
05.2018 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Children's Hospital Gift Shop

Children's Hospital Of Michigan Auxiliary
08.2017 - 05.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Representative

Target
07.2005 - 07.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Certificate - Patient Care Technician

Dorsey
Madison Heights, MI
06-2016

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Cash management

Timeline

Players' Club Clerk

MotorCity Casino Hotel
05.2018 - Current

Children's Hospital Gift Shop

Children's Hospital Of Michigan Auxiliary
08.2017 - 05.2018

Customer Service Representative

Target
07.2005 - 07.2017

Certificate - Patient Care Technician

Dorsey

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