Frank Trombly

Prior Employment Dates in this position: February 2015 - December 2020

• Create customer-accounts, help customers change passwords, run slot tournaments.
• Provided exceptional customer service, resolving inquiries and issues promptly
• Coordinated with team members to enhance overall service delivery quality.
• Managed incoming calls directing callers to appropriate personnel when necessary.
• Maintained a professional atmosphere within the office setting through effective communication skills

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed check-in and check-out processes efficiently to minimize wait times.
• Worked flexible hours across night, weekend, and holiday shifts.

• Oversaw daily operations, ensuring compliance with safety regulations and facility protocols.
• Directed inmates in daily cafeteria procedures.

• Paid customers for winnings on machines, tickets paid out from machines, or jackpots on machines; stacking coins.
• Counted and balanced the vault where all the extra cash is held.
• Processed transactions efficiently, ensuring accuracy in cash handling and customer service.
• Performed cash, check, and credit card transactions with excellent accuracy levels.