Jessica Franklin
Gainesville,TX
Summary
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.
Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations.
Overview
39
39
years of professional experience
2006
2006
years of post-secondary education
Work History
Players club clerk
Winstar World Casino And Resort
Thackerville, Oklahoma
07.1986 - 09.2025
- Sorted and organized incoming documents for efficient filing and retrieval.
- Assisted in data entry using company-specific software for accurate record keeping.
- Communicated with team members to ensure timely processing of clerical tasks.
- Supported customer inquiries by providing information and directing calls appropriately.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Performed data entry tasks to update customer accounts records.
- Organized and maintained filing systems for confidential documents.
- Processed customer orders promptly and accurately.
- Utilized computer software programs to create reports, labels, forms.
- Supported office clerical functions using word processing and other software, email and office machines.
- Scanned documents into digital formats ensuring accuracy of content.
Jani-king
Winstar World Casino And Resort
Thackerville, Oklahoma
06.2022 - 09.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
Cold prep
Gran via buffet
Thackerville, Oklahoma
07.2017 - 12.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
San Angelo High School
San Angelo , TxSkills
- Data entry
- Document management
- Customer support
- Software utilization
- Order processing
- Communication skills
- Team collaboration
- Problem resolution
- Time management
- Attention to detail
- Conflict resolution
- Task prioritization
Timeline
Jani-king
Winstar World Casino And Resort
06.2022 - 09.2024
Cold prep
Gran via buffet
07.2017 - 12.2021
Players club clerk
Winstar World Casino And Resort
07.1986 - 09.2025
San Angelo High School