Summary
Overview
Work History
Education
Skills
Timeline
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Legretta Wright

Reno,NV

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

21
21
years of professional experience

Work History

Players Club Customer Service Representative

Baldini's Sports Casino
08.2020 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing .
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website

Customer Service Representative

Lifetouch Portraits
01.2018 - 12.2019

Assisted with the cropping of student pictures , making the necessary corrections. Assisted with the production of products getting out in a timely matter. Taking incoming phone calls assisting customers with their orders.

Caregiver

Premier Health Associates
02.2003 - 11.2007
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.

Education

In Progress - Behavioral Social Sciences

Butte College
Oroville, CA

Skills

  • Complaint Resolution
  • Appointment Scheduling
  • Data Entry
  • Product Knowledge
  • Behavioral Counseling
  • Emotional Support
  • Behavioral Management
  • Personal Hygiene Assistance
  • Meal Preparation
  • Compassionate Care
  • Stress management
  • CPR certification
  • Organizational skills
  • First aid knowledge
  • Medication administration
  • Care Plan Management
  • Client Documentation
  • Care Plan Assessment

Timeline

Players Club Customer Service Representative

Baldini's Sports Casino
08.2020 - Current

Customer Service Representative

Lifetouch Portraits
01.2018 - 12.2019

Caregiver

Premier Health Associates
02.2003 - 11.2007

In Progress - Behavioral Social Sciences

Butte College
Legretta Wright