Tamika Lesueur
437 Manor Road,VA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Collections Agent
Langley Federal Credit Union
Newport News, VA
07.2024 - Current
- Monitored payment schedules and followed up on delinquent accounts proactively.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction
- Consistently managed over 50 customer calls per day with over 90% kept rate with secured/unsecured payments
- Analyzed account data to identify trends, leading to improved collection strategies.
Collections Agent
Billgosling Outsourcing
Hampton, VA
01.2024 - 07.2024
- Managed collections process for overdue accounts, ensuring compliance with industry regulations.
- Developed strategies to effectively negotiate repayment plans, enhancing customer relations.
- Maintained high volume of calls and met demands of busy and productive group.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
Patient Service Representative
Southeastern Virginia Health System
Chesapeake, VA
01.2023 - 10.2023
- Facilitated patient check-in and registration processes, ensuring timely service delivery.
- Managed appointment scheduling using electronic health records system, optimizing physician availability.
- Coordinated insurance verification processes, enhancing billing accuracy and reducing claim denials.
- Assisted patients with inquiries regarding services and procedures, fostering positive patient experiences.
Lead Mailroom Clerk
Mobile Infirmary Health
Daphne, AL
08.2022 - 10.2022
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy; An average of 1,000 pieces of mail each week
- Used automated mail processing equipment to sort and collate mail.
- Maintained mailroom supply inventories, purchase orders and vendor supplies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-day-day duties accurately and efficiently.
Temporary Carrier Assistant
United States Post Office
Ocean Springs, MS
11.2020 - 01.2021
- Sorted mail according to order of address appearance for easy access in field then Delivered mail and/or packages to customers on prescribed route in LLV and Van.
- Helped customers by carrying oversized parcels on front porches or near front doors.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy and efficiency.
- Delivered packages to over 25 houses in a 6 hour period to customer locations within specific timeframes.
Team Member
BoJangle's Chicken And Biscuits
Mobile, AL
08.2018 - 12.2019
- Mentored junior team members on protocols and procedures of each station to maximize contributions.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Pleasantly and courteously interacted with customers to deliver quality service.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Checked completed orders for accuracy and bagged meals for easy carrying.
Customer Service Representative
Alorica
Saraland, AL
06.2019 - 10.2019
- Recommended Products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
Stylist Advisor
Justice
Mobile, AL
08.2016 - 05.2018
- Cultivated lasting relationships with clients through one-on-one interactions in store environment.
- Cross-sold jewelry, shoes, hats and other accessories that would complete outfit or boost new wardrobe.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Performed various sales transactions, checked on invoices, prepared special orders and ensured properly delivery of correct merchandise.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Education
BBA - Business Administration
DeVry University
Naperville, IL08-2023
Associate - Business Administration
DeVry University
Chicago, IL07-2021
Diploma - General
Leflore High School
Mobile, AL05-2019
Skills
- Proficient in Microsoft Office
- Teamwork and Leadership
- Efficient
- Mathematically Competent
- Organized Multitasker
- Critical Thinker
- Time Management Competent
- Microsoft Excel
- Financial statement analysis
- Excellent attention to detail
- Advanced computer skills
Accomplishments
- Teamwork Award
Timeline
Collections Agent
Langley Federal Credit Union
07.2024 - Current
Collections Agent
Billgosling Outsourcing
01.2024 - 07.2024
Patient Service Representative
Southeastern Virginia Health System
01.2023 - 10.2023
Lead Mailroom Clerk
Mobile Infirmary Health
08.2022 - 10.2022
Temporary Carrier Assistant
United States Post Office
11.2020 - 01.2021
Customer Service Representative
Alorica
06.2019 - 10.2019
Team Member
BoJangle's Chicken And Biscuits
08.2018 - 12.2019
Stylist Advisor
Justice
08.2016 - 05.2018
BBA - Business Administration
DeVry University
Associate - Business Administration
DeVry University
Diploma - General
Leflore High School