Tamika Mcnair
Las Vegas,NV
Summary
Results-driven professional in customer service and authorization management. Enhanced patient data accuracy and optimized operational efficiency through effective financial reporting and conflict resolution. Strong attention to detail and communication skills contribute to success in high-pressure environments.
Overview
22
22
years of professional experience
2
2
Certifications
Work History
Authorization for Medicaid
Speakeasy Therapy
North Las Vegas, NV
11.2021 - Current
- Contacted provider offices to secure Rx referrals, ensuring timely completion of progress reports for authorizations.
- Resolved customer issues with knowledgeable and friendly service, contributing to high levels of customer satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and effectively address issues related to products and services.
Customer Host
Walmart
N. Las Vegas, NV
04.2020 - Current
- Greeted customers and assisted with inquiries and product selections to ensure satisfaction.
- Processed customer transactions efficiently at the checkout registers.
- Maintained clean and organized shopping areas, contributing to a positive shopping environment.
- Checked customer receipts for verification at exit upon customer exit, monitored customer flow, sanitized carts for hygiene, and verified mask possession for safety compliance.
Administration (Externship)
Speakeasy Therapy
Las Vegas, NV
09.2021 - 11.2021
- Input patient’s information into their Practice Pro system from their ClinicSource System. Double check all the information was put into the systems correctly. Check to see if the patient’s insurance and cases were entered in to Practicer system correctly and that the dates and birth dates are right.
- Proposed ideas and solutions that improved team effectiveness and project outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Resolved customer issues with knowledgeable, friendly service, contributing to high satisfaction levels.
Child and Youth Program Assistant
Navy Support Activity Monterey, MWR
Monterey, CA
08.2019 - 03.2020
- Developed and implemented skill-building activities for children ages 6 months to 5 years, fostering cognitive and social development in a classroom setting.
- Supervised children and youth during events, promoting safety and active participation.
- Assisted in planning and implementing youth recreational programs, enhancing engagement and skill development.
- Organized materials and resources for program activities and workshops, streamlining preparation and execution.
Retail Associate
LensCrafters
Monterey, CA
02.2019 - 08.2019
- Guided customers in selecting eyewear and explaining product features to enhance informed purchasing decisions.
- Executed customer transactions using point-of-sale systems to ensure smooth checkout experience.
- Maintained store organization and cleanliness to enhance the shopping experience.
- Managed phone inquiries, conducted eye exams, verified eye insurance, pretested customers for doctor, and facilitated sales of glasses and contacts to support overall store operations.
Receptionist
America’s Best Contacts & Eyeglasses
Marina, CA
02.2018 - 09.2018
- Greeted customers warmly upon entry to establish a welcoming atmosphere.
- Managed incoming calls, directing inquiries to appropriate staff members efficiently.
- Coordinated scheduling of eye exams and consultations using scheduling software to optimize appointment flow.
- Handled incoming phone calls, prioritized urgent appointments, prepared customers for exams, maintained store cleanliness, processed cash for closing, answered inquiries, verified medical insurance, and reminded customers of appointments.
Overnight Stock
Walmart
Marina, CA
07.2013 - 02.2018
- Organized freight inventory in designated areas, ensuring timely product availability for customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with diverse coworkers to achieve common goals and resolve product and service issues.
- Proposed innovative ideas and solutions that improved team collaboration and outcomes.
Cashier
Walmart
Marina, CA
07.2013 - 02.2018
- Processed customer transactions quickly and accurately at a high-volume retail environment.
- Opened accounts, provided excellent customer service, and handled cash transactions.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction.
- Organized and maintained checkout area to support smooth and efficient transactions.
Customer Service Representative
Walmart
Marina, CA
07.2013 - 02.2018
- Resolved customer complaints, delivering effective solutions to enhance satisfaction.
- Assisted customers with product inquiries and store navigation, improving overall shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Processed bill payments and money orders, ensuring timely transactions and customer convenience.
Cashier
Orchard Supply Hardware
Sand City, CA
04.2009 - 09.2012
- Processed customer transactions efficiently and accurately.
- Provided excellent customer service and resolved inquiries promptly.
- Opened customer accounts, provided excellent service, assisted customers and associates in locating items, answered phones.
- Maintained cleanliness and organization of checkout area consistently.
Customer Service Representative
Orchard Supply Hardware
Sand City, CA
04.2009 - 09.2012
- Assisted customers with product inquiries and service requests to enhance satisfaction and retention.
- Resolved customer complaints through effective communication and problem-solving, improving overall customer experience.
- Processed transactions accurately at the point of sale.
- Opened accounts and processed returns, ensuring accurate cash transactions to maintain operational integrity.
Cashier
Macy’s
Monterey, CA
02.2004 - 02.2009
- Processed customer transactions accurately and quickly at point of sale.
- Opened accounts and guided customers to items, improving overall shopping experience.
- Assisted customers with product inquiries and returns.
- Maintained organized and clean checkout area to ensure smooth operations.
Education
Associates of Science - Health Studies
Carrington College
Las Vegas, NV08.2022
Medical Billing and coding Certificate -
Carrington College
Las Vegas, NV11.2021
Diploma - Computer Office Administration
Central Coast College
Salinas, CA06.2017
Skills
- Authorization management
- Medical billing and coding certification
- Insurance verification
- Patient data entry
- Bank reconciliations
- General ledger management
- Journal entries
- Accounting systems
- Financial reporting
- Accounts management
- Process improvement initiatives
- Customer relationship management
- Customer engagement strategies
- Retail operations management
- Inventory control
- Attention to detail
- Time management abilities
- Problem-solving skills
- Decision-making capabilities
- Conflict resolution techniques
- Team collaboration efforts
- Effective communication
- Verbal communication proficiency
- Written communication skills
- Office procedures
- Office procedures
Awards And Acknowledgements
- Certificates of Recognition, Central Coast College, Problem solving in Reports and Documents
- Degrees and Certifications, Carrington College, Medical Billing and Coding Certificate, Associates of Science in Health Studies
Certification
Medical Billing & Coding Certificate- Carrington College
References
References available upon request.
Timeline
Authorization for Medicaid
Speakeasy Therapy
11.2021 - Current
Administration (Externship)
Speakeasy Therapy
09.2021 - 11.2021
Customer Host
Walmart
04.2020 - Current
Child and Youth Program Assistant
Navy Support Activity Monterey, MWR
08.2019 - 03.2020
Retail Associate
LensCrafters
02.2019 - 08.2019
Receptionist
America’s Best Contacts & Eyeglasses
02.2018 - 09.2018
Overnight Stock
Walmart
07.2013 - 02.2018
Cashier
Walmart
07.2013 - 02.2018
Customer Service Representative
Walmart
07.2013 - 02.2018
Cashier
Orchard Supply Hardware
04.2009 - 09.2012
Customer Service Representative
Orchard Supply Hardware
04.2009 - 09.2012
Cashier
Macy’s
02.2004 - 02.2009
Associates of Science - Health Studies
Carrington College
Medical Billing and coding Certificate -
Carrington College
Diploma - Computer Office Administration
Central Coast College