Tamika Semple
Columbia,South Carolina
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Qualfan Guyana Inc
Georgetown, N/A
01.2015 - 11.2018
Customer Service Representative
Qualfan Guyana Inc
Georgetown, N/A
01.2015 - 11.2018
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Tutorial Academy Secondary School
Guyana06-2005
Skills
- Inbound and Outbound Calling
- Product Knowledge
- Data Entry
- Paperwork Processing
- Data Collection
- Account updating
- Problem-solving abilities
- Call Management
- Microsoft PowerPoint
- Call Center Operations
- Professional telephone demeanor
- Complaint Handling
- Follow-up skills
- CRM Software
- Customer Service
- Computer Proficiency
- Credit card payment processing
- Typing proficiency
- Active Listening
- Medical terminology knowledge
- Positive and professional
Certification
Knowledge of Medical Terminology.
Timeline
Customer Service Representative
Qualfan Guyana Inc
01.2015 - 11.2018
Customer Service Representative
Qualfan Guyana Inc
01.2015 - 11.2018
High School Diploma -
Tutorial Academy Secondary School
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