Tamika Spence
West Hartford,CT
Summary
Dynamic healthcare professional with extensive experience. Proven ability to manage patient needs and contribute to treatment plans effectively. Valued for team collaboration and adaptability in dynamic healthcare environments. Known for clinical skills and compassionate patient interactions.
Overview
10
10
years of professional experience
Work History
Patient Care Partner
CCMC Emergency Dept
Hartford, CT
12.2024 - Current
- Established a safe and structured therapeutic environment that positively impacted patient well-being.
- Delivered effective age-specific behavioral management practices that fostered patient engagement.
- Enabled patients to develop essential life skills through targeted group facilitation and role modeling.
- Assisted nursing staff in delivering high-quality patient care and support.
- Maintained clean and safe environment to promote patient safety and comfort.
Lead Referral Coordinator
CCMC Emergency Dept
Hartford, CT
03.2021 - 12.2024
- Coordinated patient referrals between primary care providers and specialists to streamline care processes.
- Managed scheduling for appointments, ensuring timely access to healthcare services for patients.
- Developed relationships with healthcare teams to enhance communication and referral efficiency.
- Resolved patient inquiries regarding referral status, improving overall satisfaction with services.
- Managed communication between patients and healthcare providers, ensuring accurate information exchange and timely follow-ups.
Patient Service Liaison
Hartford Healthcare
Hartford, CT
03.2020 - 04.2021
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Coordinated patient referrals, ensuring timely access to necessary services and resources.
- Assisted in resolving patient inquiries, improving overall satisfaction with healthcare services.
- Supported implementation of patient outreach initiatives to promote health education and engagement.
HHA/CNA
Bayada Home Health Care
Philadelphia, PA
11.2016 - 03.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Advocated for patient needs during interdisciplinary meetings, improving care delivery.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Education
Bachelor of Arts - Developmental Psychology
Drexel University
Philadelphia, PASkills
- Pre-authorizations
- Insurance verification
- Certified Nurse Aide
- Patient scheduling
- First aid and CPR
- Basic life support for health care providers (BLS)
Timeline
Patient Care Partner
CCMC Emergency Dept
12.2024 - Current
Lead Referral Coordinator
CCMC Emergency Dept
03.2021 - 12.2024
Patient Service Liaison
Hartford Healthcare
03.2020 - 04.2021
HHA/CNA
Bayada Home Health Care
11.2016 - 03.2020
Bachelor of Arts - Developmental Psychology
Drexel University