Tamika Staton

• Provided superior customer service and quality technical content via incoming emails in a fast-paced, automated, high-volume processing environment.
• Listened and responded to customer requests and forwarded necessary information to superiors.

• Efficiently navigated multiple systems and applications

while researching, analyzing and resolving requests,

inquiries & concerns.

• Attended training programs as well as assisted with other departments to deepen professional skillset.

• Executed the full-cycle endorsement process quickly &

accurately.

• Created innovative strategies to drive customer engagement.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
• Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
• Devised marketing plans using digital strategies, print advertising and word of mouth tactics.

• Conducted the initial review of incoming requests, which included inquiries that involve fire destroyed or damaged records, Congressional inquiries, and/or highly sensitive requests regarding high ranking governmental officials.
• Streamlined usage by creating organizational systems for newly digitized records and documents.
• Investigated conflicting record information, apparent errors, and/or omissions of record data.
• Participated as a team member in a variety of functions as determined by team decisions, which included performing work distribution and/or quality assurance and/or administrative team related duties.