Summary
Overview
Work History
Education
Skills
Custom
Work Availability
Timeline
Manager

Tamika Vaughn

Manager
Norman,OK

Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.

Overview

14
14
years of professional experience
2
2
years of post-secondary education

Work History

Personal Shopper

Walmart
Moore, OK
11.2020 - Current
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Picked quality and accurate items for 8 daily customer orders.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Team Leader Manager

Walmart
Moore, OK
11.2020 - 08.2022
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.

Assistant Manager

Walmart
Grand Prairie, TX
06.2017 - 11.2020
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.

Customer Service Manager

Walmart
Dallas, TX
12.2013 - 06.2017
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Developed service procedures, policies and standards.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Medical Office Manager

America Mobile Xray
Arlington, TX
10.2009 - 10.2013
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Created and implemented organizational policies and procedures.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Built relationships with physicians to create steady referral pipeline.
  • Developed close working relationships with front office and back office staff.

Education

Associate of Applied Science - Medical Assistant

Everest College
Dallas Tx
01.2006 - 01.2008

No Degree - Insurance Coding And Billing

Concorde Career College
Arlington TX

Skills

Dependable and Responsible

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Custom

Maria Perez

4764 Barstow Blvd

Dallas, Tx 75236


Lasoyna Evans

5514 Bradley Court

Arlington, Tx 76017


Elizabeth Arellano

107 Stone St

Forney Tx 75126

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Personal Shopper

Walmart
11.2020 - Current

Team Leader Manager

Walmart
11.2020 - 08.2022

Assistant Manager

Walmart
06.2017 - 11.2020

Customer Service Manager

Walmart
12.2013 - 06.2017

Medical Office Manager

America Mobile Xray
10.2009 - 10.2013

Associate of Applied Science - Medical Assistant

Everest College
01.2006 - 01.2008

No Degree - Insurance Coding And Billing

Concorde Career College

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