Tamika Washington
Fort Worth
Summary
Results-driven professional skilled in customer service, team leadership, and operational efficiency. Proven ability to enhance service delivery and train staff to achieve high performance.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Assistant Manager
B&G Foods
Fort Worth
09.2025 - Current
- Oversaw product quality control measures to maintain operational standards.
- Analyzed customer feedback to improve service delivery and product offerings.
- Implemented promotional displays to boost product visibility in-store.
- Monitored employee attendance and payroll to ensure accurate record-keeping.
- Ensured compliance with safety regulations and company policies.
- Coordinated with departments to streamline operations and enhance collaboration.
Shift Supervisor
Mextroplex Multifoods
Fort Worth
03.2025 - Current
- Supervised daily operations to ensure efficient workflow and team performance.
- Trained new staff on safety protocols and operational procedures.
- Monitored inventory levels and assisted with restocking supplies.
- Conducted regular inspections to maintain cleanliness and safety standards.
- Implemented training sessions for staff on customer service best practices.
- Resolved customer complaints by addressing issues promptly and effectively.
Sales Associate
Waffle House
Fort Worth
12.2024 - 04.2025
- Guided customers in menu selections and accommodated special requests to enhance dining experience.
- Maintained cleanliness and organization of dining area and kitchen stations.
- Processed customer payments using POS system accurately and efficiently.
- Addressed customer complaints promptly to foster satisfaction and encourage repeat business.
- Supported customers in finding specific products, addressing inquiries, and providing tailored product recommendations.
- Greeted customers and provided exceptional customer service.
Support Manager
Pellicci Enterprises
Myrtle Beach
09.2021 - 10.2024
- Resolved customer inquiries and complaints, improving customer satisfaction through effective communication.
- Collaborated with upper management to streamline processes and improve service quality.
- Supervised daily operations, enhancing workflow and staff coordination.
- Trained new employees on company policies and operational procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Cultivated positive working relationships with staff, customers, and vendors, fostering a collaborative environment.
- Helped employees accomplish tasks during peak periods.
- Monitored store operations to ensure compliance with company policies and procedures.
- Managed inventory levels and coordinated restocking of supplies.
- Inspected work areas regularly for cleanliness and organization standards.
Education
High School Diploma -
Conway High School
Conway, SC06-2014
Skills
- Customer relationship management
- Staff development
- Team supervision
- Operational safety
- Inventory management
- Product quality control
Certification
Serv Safe Certification
Timeline
Assistant Manager
B&G Foods
09.2025 - Current
Shift Supervisor
Mextroplex Multifoods
03.2025 - Current
Sales Associate
Waffle House
12.2024 - 04.2025
Support Manager
Pellicci Enterprises
09.2021 - 10.2024
High School Diploma -
Conway High School