Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamika R. Rivers

Farmers Branch,TX

Summary

About, Dedicated professional in healthcare information management with strong administrative and technical skills. And a broad range of clinical application system with a thorough understanding of multiple software and web application for electronic medical records systems. Outgoing and results-driven, strategic thinker who is known to be resourceful and works independently.

Overview

27
27
years of professional experience

Work History

Clinical Applications Trainer

08.2019 - Current

level technical support, Billing Specialist

GI Alliance
05.2016 - 08.2019
  • Provide first-, to users for all needs pertaining to GI Alliance application functionality
  • Educate and train healthcare professionals on software
  • Investigate issues, reset passwords, creating user accounts and resolve any other clinical software issues
  • Remote access when needed
  • Software support specialist for medical office applications that support over 1000+ doctors, nurses, and administrative medical users, to ensure proper maintenance of software usage and upgrades
  • Led new hire onboarding and facilitated application training for staff, managers, and providers in an eleven state-four region area
  • Conduct configuration, programming and testing of back-office software based on enterprise standards
  • Expeditiously respond to user service requests to minimize wait and maximize system up-time
  • Ensure reasonable accommodation is implemented to comply with ADA laws
  • Process insurance denials received by phone dispute, written appeal, or corrected claim
  • Responsible for updating training manuals for corporate compliance related to installed software applications and database management
  • Conduct training classes for medical clients to ensure compliance, minimize learning delays and create ongoing support related to EMR and RCM
  • Insurance/, Medical Billing and Coding Insurance Verification, VA, and Medicare

Insurance/Billing Specialist, Loan Counselor / Hazard Claim Associate

Waddell Chiropractic Clinic
06.2014 - 06.2016

Senior Operations Analyst

Penny Mac
01.1997 - 09.2013

Foreclosure Specialist Lead

Bank of America
03.2008 - 06.2012

Collections Team Leader

01.1998 - 03.2008

Senior Loan Counselor

01.1997 - 01.1998

Education

Certification in Medical Ins General Business General Business General Business -

Remington College
Fort Worth, TX

Skills

  • Performance Monitoring
  • Business Intelligence Data Modeling
  • Issue Research
  • Customer Support
  • Customer Relationship Management

Timeline

Clinical Applications Trainer

08.2019 - Current

level technical support, Billing Specialist

GI Alliance
05.2016 - 08.2019

Insurance/Billing Specialist, Loan Counselor / Hazard Claim Associate

Waddell Chiropractic Clinic
06.2014 - 06.2016

Foreclosure Specialist Lead

Bank of America
03.2008 - 06.2012

Collections Team Leader

01.1998 - 03.2008

Senior Operations Analyst

Penny Mac
01.1997 - 09.2013

Senior Loan Counselor

01.1997 - 01.1998

Certification in Medical Ins General Business General Business General Business -

Remington College
Tamika R. Rivers