MICHAEL PATTERSON
SOUTH HOLLAND,IL
Summary
Clinical Applications Specialist with over 15 years of training and support background within Medical Devices healthcare technology specialty area. Subject Matter Expert on [Software] and lead trainer to high-value customers and global accounts. Exceptional training skills and proven success developing accounts and promoting sales growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinical Applications Specialist
Echosens
01.2020 - Current
- Worked to establish educational partnerships with key industry opinion leaders and training centers.
- Conducted product training and application support in on-site hospital settings or via web session for healthcare professionals.
- Developed application quick guides, video tutorials and user guides.
- Communicated customer feedback and suggestions to development team for improvement of versions and functionality.
- Helped organize and implement workshops for worldwide field applications for new and existing products.
- Deployed corporate resources for solutions selling, helping customers meet market objectives.
Clinical Accounts Manager
EOS
03.2016 - 09.2019
- Identified partnership opportunities and established favorable business connections.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Clinical Applications Specialist
Philips Healthcare
06.2007 - 02.2016
- Worked to establish educational partnerships with key industry opinion leaders and training centers.
- Conducted product training and application support in on-site hospital settings or via web session for healthcare professionals.
- Developed application quick guides, video tutorials and user guides.
- Communicated customer feedback and suggestions to development team for improvement of versions and functionality.
Education
MBA - Business Administration And Management
Grand Canyon University
Phoenix, AZ11.2015
Skills
- Technical Support
- System Implementation
- Performance Monitoring
- Product Demonstrations
Certification
American Registry of Radiologic Technology
Timeline
Clinical Applications Specialist
Echosens
01.2020 - Current
Clinical Accounts Manager
EOS
03.2016 - 09.2019
Clinical Applications Specialist
Philips Healthcare
06.2007 - 02.2016
MBA - Business Administration And Management
Grand Canyon University
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