Summary
Overview
Work History
Education
Skills
Software
Timeline
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Tamiko Johnson

Brockton,MA

Summary

Experienced Customer Service Professional interested in the position of Individual Member Specialist offering, ability to contribute to team success through hard work, excellent communication skills and adaptability. Clear understanding of empathy and training to use positive language and strong phone handling skills. Motivated to learn, grow and excel in Healthcare.

Overview

1
1
year of post-secondary education
17
17
years of professional experience

Work History

Personal Shopper

Amazon
South Weymouth, MA
12.2018 - 03.2020
  • Consulted with customers on food selections.
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending driver pick up.
  • Maximized efficiency by scanning items quickly and completing orders.

Single Person Train Operator

Massachusetts Bay Transportation Authority
Boston, MA
03.2003 - 12.2013
  • Directed operations during disruptions in service, providing for diversion of trains, adding stops and connections, all general train movements and flow of information to crews and customers.
  • Maintained strict schedules for passengers.
  • Made public announcements on routes and delays.
  • Communicated with train dispatchers to obtain and adjust directions.
  • Communicated through various methods to conduct train movement.
  • Reported on notable incidents and accidents during daily routes.

Transportation Coordinator

Massachusetts Bay Transportation Authority
Boston, MA
06.2010 - 09.2010
  • Oversaw transportation daily by keeping detailed track of all available field personnel.
  • Used critical thinking to overcome delays in train service; evaluate solutions and make decisions.
  • Organized train schedules assuring on-time service.
  • Checked that each scheduled route was appropriately covered by train operators.
  • Managed payroll data entry.

Switch Board Operator/Customer Service Representative

Maximus, Inc.
Boston, MA
04.2001 - 06.2003
  • Managed switchboard system for busy Mass Health Insurance line.
  • Responded to customer inquiries maintaining professionalism, patience, friendliness and a positive demeanor.
  • Maintained HIPAA's rules and regulations

Accounts Payable Specialist

Teradyne Inc.
North Reading, MA
02.1999 - 09.2001
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Input financial data and produced reports using Oracle NT.
  • Entered figures using 10-key calculator to compute data quickly.

Education

No Degree - Professional Medical Billing And Coding

Massasoit Community College
Brockton, MA
11.2020 - Current

No Degree - Medical Terminology Course

Massachusetts Bay Community College
Wellesley Hills, MA
09.2016 - 12.2016

Skills

Troubleshooting

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Software

Microsoft Excel

Microsoft Word

Microsoft Powerpoint

Timeline

No Degree - Professional Medical Billing And Coding

Massasoit Community College
11.2020 - Current

Personal Shopper

Amazon
12.2018 - 03.2020

No Degree - Medical Terminology Course

Massachusetts Bay Community College
09.2016 - 12.2016

Transportation Coordinator

Massachusetts Bay Transportation Authority
06.2010 - 09.2010

Single Person Train Operator

Massachusetts Bay Transportation Authority
03.2003 - 12.2013

Switch Board Operator/Customer Service Representative

Maximus, Inc.
04.2001 - 06.2003

Accounts Payable Specialist

Teradyne Inc.
02.1999 - 09.2001

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Tamiko Johnson