Dynamic and results-oriented professional with a proven track record at Apria Healthcare, enhancing branch efficiency and customer satisfaction. Expert in relationship building and adept at time management, I excel in fast-paced environments, ensuring compliance and operational excellence. Skilled in documentation and client acquisition, my approach significantly boosts team performance and goal achievement.
Overview
8
8
years of professional experience
Work History
Branch Coordinator
Apria Healthcare
07.2023 - Current
Improved branch efficiency by streamlining processes and implementing time-saving strategies.
Maintained scheduling for main branch to keep shifts appropriately staffed.
Performed duties in office environment during operating hours.
Coordinated and assigned service call requests.
Collaborated with team members to achieve branch goals and objectives.
Balanced operational awareness with customer focus.
Ensured compliance with company policies, procedures, and regulatory requirements at all times.
Pharmacy Cashier
Health First's Holmes Regional Medical Center
06.2020 - 04.2022
Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
Assisted in managing inventory levels by accurately counting and restocking shelves as needed.
Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
Trained new employees on cashier procedures, serving as a knowledgeable resource for team members.
Home Health Aide
Health First's Holmes Regional Medical Center
03.2017 - 06.2020
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Assisted clients with daily living activities, enhancing their independence and quality of life.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.