TAMIKO KIRT
Business Analyst
Apopka,Florida
Summary
Technical IT professional with a background within multiple phases of the Software Development Life Cycle with an emphasis on Business Analysis and Software Quality Assurance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Technical Analyst/Documentation Specialist
Universal Orlando
Orlando, Florida
07.2012 - 08.2012
- Completed analysis of existing Point of Origin (POO) database to improve performance and reporting capabilities
- Presented database architecture redesign including data dictionary documenting database relationships to Marketing management
- Created database tables and ER diagram using Microsoft SQL Server.
IT/Marketing Business Analyst
SeaWorld Parks & Entertainment
Orlando, Florida
08.2011 - 06.2012
- Provide daily and technical support in role as System Administrator for SeaWorld Parks & Entertainment Reseller application to both internal departments and external resellers
- Investigate product and data integrity issues including identification of potential ticket fraud using internal applications
- Suggest process and application improvements to Management stakeholders
- Assist development staff in resolving application issues
- Produce detailed technical requirements for Vacation Packaging and Travel Agent Website projects
- Review external vendor technical documentation for completeness.
Business Analyst
NCR Corporation
Maitland, Florida
08.2010 - 03.2011
- Lead requirements gathering discussions with clients on-site as well as remotely
- Presented user storyboards using Microsoft Visio to document workflow process to customer for approval before development and QA turnover
- Documented HL7 interfaces from Client electronic health record to Kiosk application which generally included ADT messages (i.e
- A04, A05, A08)
- Created and maintain Data Dictionary to define valid interface values based on client discussions
- Maintain document release notes throughout project life cycle.
Business Analyst
Floridas Blood Centers
Orlando, Florida
12.2009 - 07.2010
- Review Validation Plans for testing of the modifications to the SafeTrace Blood Donor Management Information System which were written by members of the internal user community
- Created and maintained Process Flow Diagrams in support of SOPs using Microsoft Visio
- Worked with members of the HR staff to document requirements to be tested as part of the implementation of the Spectrum iVantage HRIS.
Department IS Consultant III
Orlando Health (formerly Orlando Regional Healthcare System)
Orlando, Florida
02.2006 - 09.2009
- Lead Technical Resource for the Consolidated Service Center project
- Participation in both interface and user acceptance testing phases of the TecSys Elite Supply Chain Management System
- Conducted and produced end-user training materials for newly hired Warehouse staff to include use of RF handhelds for receiving and picking functions
- Built custom views for Operations staff (Buyers, Customer Service, Warehouse) to retrieve information on product data, inventory levels and fill rates reporting to CSC Management
- Designed query for EDI 867 transaction reporting to vendor
- Perform role of Business Analyst to document Clinical processes
- Responsible to testing in-house and custom applications, including single sign-on for Clinical staff
- Assist developers in creating application test case scenarios and test scripts
- Participant in the revision and enforcement of the IS Change Management process
- Verify compliance with established standards including those IT Audit and HIPAA related.
Technical/Customer Support Representative
Orange County Library System
Apopka, Florida
01.2003 - 06.2004
- Assist patrons with the use of Microsoft software packages and navigation of the Internet for their personal use
- Direct and assist patrons on the use of online subscription databases for research
- Lead training seminars on the basic use of computer
- Assist with circulation duties to include checking out and return of library materials, shelving, signing up new card members and PC sign-up using the PC Reservation system, when necessary.
Application Test Analyst
Harcourt, Incorporated
Orlando, Florida
06.1999 - 10.1999
- Perform role as Project Manager for PeopleSoft Quality Assurance
- Created generic task plans for testing strategy using Microsoft Project
- Utilize Mercury Interactive Test Director 5.0 as a repository for manual test cases and completion metrics
- Design custom reports using Microsoft Access link to the Test Director database
- Lead automated test planning effort for in-house Sales Force Automation (SFA) application
- Wrote requisition requirements for distribution to consultant firms to initiate hiring process for SFA automation effort.
Quality Analyst
Cincinnati Bell Information Systems
Lake Mary, Florida
04.1996 - 07.1998
- As an Analyst on the Integration Test Team created test plans for Oracle based Cellular Billing System in a Unix Client/Server environment
- Executed test plans and reported defects to developers for resolution
- Created test data and performed data verification using SQL Plus
- Participated in the full software life cycle by attending development code and design reviews
- In the role of Quality Analyst, tested enhancements to in-house Configuration Management Tool (CIRRUS)
- Facilitated Change Control Board for CIRRUS
- Completed Y2K Compliance Testing for CIRRUS
- Created Lotus Notes 4.5 database to house test cases.
System Tester
AT&T World Billing Systems
Maitland, Florida
10.1994 - 03.1996
- System tester for International Billing System developed with Oracle Forms 7.0 in a Unix Client/Server environment
- Created sub-system test plans from Analyst documentation using Microsoft Word 6.0
- Executed plans and documented software problems found during testing
- Interacted with developers to aid in making modifications to correct code defects.
Forms Developer
Orange County Supervisor of Elections Office
Orlando, Florida
04.1994 - 07.1994
- Temporary member of development team coded revamped Voter Registration system for Orange County.
Junior Programmer Analyst
Structured Technology & Relational Techniques (S.T.A.R.T.) Solutions
Orlando, Florida
02.1992 - 11.1992
- Software development using Oracle RDBMS and tools on Unix platform
- Developed front-end forms using Oracle SQL Forms for the LeaseComm Asset Management System
- Engaged in database design using relational techniques
- Produced reports using Oracle SQL.
Analytical Aide
R.W. Beck and Associates
Orlando, Florida
02.1991 - 12.1991
- Utilized Oracle RDBMS as team member for development of the MPPA Re-Dispatch and Billing (Re-DAB) System
- Wrote software using Oracle PL/SQL, to perform Re-DAB billing calculations
- Developed interim Work Order/Construction Work in Progress (WO/CWIP) Accounting System for Key West City Electric System using Rbase Version 3.1B.
Education
Some College (No Degree) -
University of Central Florida
Skills
- Technical IT
- Software Development Life Cycle
- Business Analysis
- Software Quality Assurance
Certification
Certified Software Test Engineer (CSTE), Quality Assurance Institute, 1999
Timeline
Technical Analyst/Documentation Specialist
Universal Orlando
07.2012 - 08.2012
IT/Marketing Business Analyst
SeaWorld Parks & Entertainment
08.2011 - 06.2012
Business Analyst
NCR Corporation
08.2010 - 03.2011
Business Analyst
Floridas Blood Centers
12.2009 - 07.2010
Department IS Consultant III
Orlando Health (formerly Orlando Regional Healthcare System)
02.2006 - 09.2009
Technical/Customer Support Representative
Orange County Library System
01.2003 - 06.2004
Application Test Analyst
Harcourt, Incorporated
06.1999 - 10.1999
Quality Analyst
Cincinnati Bell Information Systems
04.1996 - 07.1998
System Tester
AT&T World Billing Systems
10.1994 - 03.1996
Forms Developer
Orange County Supervisor of Elections Office
04.1994 - 07.1994
Junior Programmer Analyst
Structured Technology & Relational Techniques (S.T.A.R.T.) Solutions
02.1992 - 11.1992
Analytical Aide
R.W. Beck and Associates
02.1991 - 12.1991
Some College (No Degree) -
University of Central Florida
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