Tamira Buck
Euclid,Ohio
Summary
Dedicated customer service representative with a strong motivation to maintain customer satisfaction and contribute to company success. Confident in handling difficult situations, always positive and proactive in finding solutions. Open and receptive to constructive feedback from Team Leaders, experienced in working within a client-focused environment. Greatest strengths lie in helping clients, driving customer loyalty and retention. Seeking a position with a company that values, rewards, and celebrates its staff.
Overview
18
18
years of professional experience
Work History
Client Relationship Consultant
US Bank National Association
11.2022 - Current
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Conducted regular reviews of operations and identified areas for improvement.
Personal Loan Specialist
OneMain Financial
01.2021 - 10.2022
- Proactively identified solutions for customers experiencing credit issues
- Established plans and payoffs for customers loans, prioritizing control of overall costs
- Obtained copies of applicants credit histories and reviewed paperwork to determine feasibility of granting
- Interacted with customers to ascertain needs and offer superior service.
- Boosted customer satisfaction by addressing and resolving concerns.
Patient Service Representative
Cleveland Clinic
10.2019 - 12.2020
- Register Patients in ED department
- Conduct Audits on completed registrations
- Verify Patients Insurance via phone or website
- Assisted patients in filling out check-in and payment paperwork
- Took copayments and compiled daily financial records
- Reviewed and corrected claim errors to facilitate smooth processing
Personal Banker
Huntington Bank
12.2018 - 08.2019
- Streamlined processes for opening various financial accounts, including equity loans and certificates of deposit
- Facilitated client enrollment in online banking services.
- Processed financial transactions efficiently.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Addressed escalated phone calls through effective conflict resolution and thorough knowledge of bank policies, products, and services.
Commercial Lines Customer Service Agent
Progressive Insurance - Mayfield Village Service Center
02.2018 - 12.2018
Commercial Line Customer Care Associate
Progressive Insurance
02.2018 - 12.2018
- Make changes to current policy holders vehicles, drivers, processing renewals, cancellations, reinstatements and payments.
- Identify customer's insurance needs and recommend any necessary additional products and coverage's.
- Work with customers to solve problems as well as demystify coverage, rates, billing issues and general policy reviews.
- Support progressive's independent agents with their customers policies including, making policy changes and answer any complex questions.
Universal Banker
PNC Bank
05.2015 - 01.2018
Branch Sales and Service Associate (Universal Banker)
PNC Bank
05.2015 - 01.2018
- Assisted customers by analyzing their financial needs and offering suitable products.
- Achieved more than 40 credit card, personal, and home loan goals each year, surpassing set benchmarks.
- Proactive in sales conversation through internal and outbound calling, service to sales
- Leverage partnership to acquire, expand and retain relationships
- Manage risk and adhere to the policies and procedures of PNC bank
- Make sure the branch is prepared for surprise audits
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
Lead Teller
KeyBank National Association
04.2007 - 05.2015
Teller Lead
KeyBank National Association
04.2007 - 05.2015
- Answered customer's questions and explain available services such as deposit accounts, bonds and securities
- Compiled information about new accounts, enter account information into the computers, and file related forms or other documents
- Performed teller duties when required
- Investigated and correct errors upon customer's request according to customer and bank records
- Demonstrated teamwork and good working relationship with employees
- Trained new employees on banking protocols and procedures
- Supervised branch administrative duties such as: controlling the cash vault and completing staff audits
Education
High School Diploma - General
Cleveland Heights High
Cleveland Heights, Ohio2003
Skills
- Listening skills
- Excellent communication skills
- Relationship building
- Organizational skills
- Multitasking Abilities
- Great problem solver
- Time management
- Outcome accountability
- Financial transactions expertise
- Team leadership & development
- Dependable and responsible
- Attention to detail
Accomplishments
- Above average ability to achieve goals.
- Ensuring that the customer has the best experience possible
- An eye for opportunities to improve service
Timeline
Client Relationship Consultant
US Bank National Association
11.2022 - Current
Personal Loan Specialist
OneMain Financial
01.2021 - 10.2022
Patient Service Representative
Cleveland Clinic
10.2019 - 12.2020
Personal Banker
Huntington Bank
12.2018 - 08.2019
Commercial Lines Customer Service Agent
Progressive Insurance - Mayfield Village Service Center
02.2018 - 12.2018
Commercial Line Customer Care Associate
Progressive Insurance
02.2018 - 12.2018
Universal Banker
PNC Bank
05.2015 - 01.2018
Branch Sales and Service Associate (Universal Banker)
PNC Bank
05.2015 - 01.2018
Lead Teller
KeyBank National Association
04.2007 - 05.2015
Teller Lead
KeyBank National Association
04.2007 - 05.2015
High School Diploma - General
Cleveland Heights High
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