Tamira Harris-Walker
Danvers,MA
Summary
Dedicated professional with extensive experience in patient care at Mass General Brigham, skilled in health systems and effective communication. Proven ability to enhance patient outcomes through compassionate support and team collaboration. Adept at managing office tasks while maintaining confidentiality and fostering a positive environment for patients and families.
Overview
7
7
years of professional experience
Work History
Patient Care Services
Mass General Brigham
Boston, MA
01.2023 - Current
- Assist patients and families with accessing resources to support outcomes
- Verify patient progress by continuously monitoring care and provide emotional support during challenging times
- Uphold strict confidentiality of sensitive information
- Use office IT equipment such as scanners and printers
- Answer multi-line phone systems and direct calls to appropriate departments
- Manage office inventory and track supply levels
- Greet visitors, and ensure proper attention during their visits.
- Prepare and distribute meeting agendas, minutes, and other materials.
- Schedule appointments, meetings, and conferences for the management team
- Collect signatures for submitting forms, contracts, and invoices requiring approval before deadlines.
- Completed routine maintenance and repair.
- Worked effectively in team environments to make the workplace more productive.
Caregiver
Freedom Home Care
Peabody, MA
07.2022 - 06.2024
- Assisted patients by providing dignified personal care
- Help clients with grocery shopping, meal planning, preparation, and cleaning
- Delivered empathetic, compassionate, and person-centered care to all patients
- Checked on resident's multiple times throughout shift
- Kept client and family members informed about care plans
- Kept clean, organized, and well-stocked workspaces
- Collected information from clients or customers during interactions with organization's representatives
- Assisted clients with daily living activities, such as bathing, dressing, and eating
- Educated clients, families, and caregivers in managing treatment needs, medication, and financial issues
- Provided emotional support and companionship to individuals with disabilities
Patient Care Technician
Care.com
Swampscott, MA
07.2018 - 06.2020
- Delivered empathetic, compassionate, and person-centered care to all patients
- Reported changes in physical, mental, and emotional conditions to nursing staff
- Carried out laundry and shopping tasks for service users
- Communicated clearly with residents, family members and other caregivers
- Assisted clients with daily living activities, such as bathing, dressing, and eating
- Kept client and family members informed about care plans
- Checked on resident's multiple times throughout shift
Education
Associate of Sociology -
North Shore Community College
Danvers, MA05-2026
Ready to Work: Health Systems Medical Assistant - Online Course -
UMass Global
Boston, MA07.2024
High School Diploma -
Lynn Vocational Technical Institute High School
Lynn, MA06.2018
Skills
- Patient care
- Health systems knowledge
- Medical terminology
- Customer service
- Team collaboration
- Office administration
- Time management
- Communication
- Problem solving
- Good Telephone Etiquette
- Friendly, positive attitude
- Critical thinking
- Expert in supporting individuals with ASD
Badges
- Health Systems Medical Assistant Lab Certification
- Health Systems Medical Assistant Advanced Labs Certification
Accomplishments
- Honors Society
- RISE Advocate Student
- NSCC Foundation Scholarship
- Women's Save Scholarship
Timeline
Patient Care Services
Mass General Brigham
01.2023 - Current
Caregiver
Freedom Home Care
07.2022 - 06.2024
Patient Care Technician
Care.com
07.2018 - 06.2020
Associate of Sociology -
North Shore Community College
Ready to Work: Health Systems Medical Assistant - Online Course -
UMass Global
High School Diploma -
Lynn Vocational Technical Institute High School
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