Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaelah Stokes

Hollywood,FL

Summary

Dedicated and compassionate professional with a diverse background in both veterinary assistance and medical office administration. Offering excellent communication, organizational, and multitasking skills, I am seeking a position that allows me to leverage my experience in patient care, medical record management, and customer service to contribute to a healthcare team. Eager to apply my knowledge in both the veterinary and medical fields to enhance patient care and office efficiency in a dynamic and supportive environment.

Overview

5
5
years of professional experience

Work History

Veterinary Technician

Sheridan Animal Hospital
Dani, FL
07.2024 - Current
  • Monitored vital signs during surgery and notified veterinarian of changes.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Operated x-ray machines and exposed radiographic films.
  • Prepared and administered medications and vaccines as prescribed by veterinarian.
  • Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
  • Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Medical Office Secretary

Internal Medicine MD/PA & Dental Clinic
North Miami, FL
05.2023 - 06.2024
  • Answered phone calls to provide assistance, information, and medical personnel access.
  • Maintained an organized filing system of patient charts and documents.
  • Greeted patients, collected personal information and verified insurance coverage.
  • Managed patient records by entering data into a computerized system.
  • Answered phone calls, directed inquiries, and provided exceptional patient service.
  • Ensured all HIPAA regulations were followed when handling confidential patient information.
  • Provided administrative support to medical staff, including data entry and document preparation.
  • Compiled and coded patient information or data in appropriate computer system.
  • Scheduled and confirmed patient appointments and consultations.
  • Provided customer service assistance to visitors who had questions about their health plans or benefits packages.
  • Maintained medical records, ensuring accuracy, compliance, and confidentiality.
  • Documented and responded to incoming correspondences to address questions.
  • Provided administrative support to the medical staff including physicians, nurses and technicians.

Seasonal Worker - Fulfillment Associate

Macys
Avenutura, FL
11.2021 - 01.2022
  • Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.
  • Conducted inventory audits to prevent stock discrepancies.
  • Computed purchases and received and processed cash or credit payment.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Handled customer feedback, implementing suggestions to improve the shopping experience.
  • Greeted customers to determine wants or needs.
  • Helped customers by answering questions and locating merchandise.

Veterinary Assistant/Receptionist

St. Francis Emergency Animal Hospital
Pembroke Pines, FL
09.2019 - 10.2021
  • Documented and tracked treatment activities.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Achieved cost-savings by developing functional solutions to problems.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Kept updated records of office expenses and costs, assisting with budget tracking.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Scheduled appointments for clients, customers, and other visitors.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Cleaned and maintained kennels, holding areas and surgical rooms.
  • Answered phone inquiries from clients regarding appointment scheduling, services offered.

Education

High School Diploma -

Alonzo And Tracy Mourning Senior High School
North Miami Beach, FL
06-2015

Skills

  • Veterinary office administration
  • Patient check-in
  • Insurance authorization management
  • Billing support
  • HIPAA
  • Patient scheduling
  • Administrative support experience
  • Phone reception
  • Critical thinking
  • Office reception
  • Clinical support
  • Animal restraint
  • Procedure support
  • Cleaning and sanitizing
  • Animal grooming
  • Animal safety
  • Reception duties
  • Post operative care
  • Tick removal
  • Appointment coordination

Timeline

Veterinary Technician

Sheridan Animal Hospital
07.2024 - Current

Medical Office Secretary

Internal Medicine MD/PA & Dental Clinic
05.2023 - 06.2024

Seasonal Worker - Fulfillment Associate

Macys
11.2021 - 01.2022

Veterinary Assistant/Receptionist

St. Francis Emergency Animal Hospital
09.2019 - 10.2021

High School Diploma -

Alonzo And Tracy Mourning Senior High School

Similar Profiles

CREATE PROFILE
Kaelah Stokes