Tamisha Smith
Chesapeake,VA
Summary
Accomplished Collateral Administrator II and Lead Bank Teller with a proven track record at Towne Bank, specializing in customer service and office administration. Expert in managing sensitive information and streamlining operations, significantly enhancing client satisfaction and team efficiency. Skilled in recordkeeping and fostering positive client relationships, demonstrating meticulous attention to detail and a commitment to excellence.
Overview
17
17
years of professional experience
Work History
Collateral Administrator II
Towne Bank
01.2018 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Bank Teller
Portsmouth Firefighters Credit Union
03.2015 - 12.2017
- Developed strong rapport with clients by actively listening to their concerns and providing helpful solutions tailored to their needs.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Played a key role in supporting the bank''s community outreach efforts by participating in local events and representing the branch positively.
- Promoted a positive work environment by offering assistance to fellow interns when needed, fostering teamwork within the bank branch.
Lead Bank Teller
Towne Bank
02.2007 - 03.2015
- Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
- Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Streamlined teller operations for improved efficiency and reduced wait times.
Education
High School Diploma -
Nansemond River High School
Suffolk, VA06.1999
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
Additional Information
I am proficient at using the following systems:
Microsoft Excel
Microsoft Word
DealerTrack
Simpifily
Baker Advisor
ImageCenter
Insight
Timeline
Collateral Administrator II
Towne Bank
01.2018 - Current
Bank Teller
Portsmouth Firefighters Credit Union
03.2015 - 12.2017
Lead Bank Teller
Towne Bank
02.2007 - 03.2015
High School Diploma -
Nansemond River High School
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