Tamisha Thomas
Zebulon,NC
Summary
Seasoned professional with 30 years of experience in client relations, marketing, and event management, seeking a Customer Service Rep role. Excelled in customer engagement and satisfaction at Comcast Cable, adept at consultative selling and maintaining client relationships. Proven track record in project management, digital marketing, and driving brand growth through strategic campaigns.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Customer Service
Working Solutions
01.2025 - Current
- Implemented new quality assurance and customer service standards.
- Provided exceptional customer service through timely communication and problem resolution.
- Grew repeat client base through effective marketing and customer service.
- Provided exceptional customer service to patrons and communicated professionally.
- Provided excellent customer service, addressing member needs promptly and courteously.
Program Director
TMT Youth Community Foundation
01.2002 - 01.2024
- Managed events, video production, social media, and website projects, delivering digital solutions to small businesses and nonprofits while providing students with professional development
- Oversaw annual giving events, achieving a 20% increase in attendance and a 5% boost in yearly donations through targeted digital marketing strategies
- Executed social media campaigns that increased engagement by 50% and expanded the follower base by 25%, leading to a 15% rise in lead generation
- Improved organic website traffic by 60% with effective SEO, email marketing, and social media tactics, resulting in a 20% lift in client conversion rates
- Directed project management for diverse clients, maintaining a 98% satisfaction rate by adhering to budget constraints and streamlined timelines
Marketing Manager
WEUP Radio
01.1997 - 01.2002
- Negotiated ad buys and managed media relationships to ensure strategic promotion placement
- Collaborated with vendors, sponsors, and partners, maintaining a network of over 50 stakeholders to amplify promotional reach
- Streamlined promotional processes, enhancing the impact of marketing campaigns through targeted strategies
Marketing Assistant
Time Warner Cable
01.1995 - 01.1997
- Assisted in developing and implementing marketing campaigns that bolstered brand visibility and fostered customer interaction
- Contributed to the promotion of various services, ensuring a cohesive message across all marketing channels
In House Sales
Comcast Cable
01.1994 - 01.1995
- Leveraged extensive product knowledge in telecommunication services to consultatively sell, upsell, and cross-sell, effectively negotiating with customers to close sales and ensure satisfaction
- Consistently met or exceeded sales targets through strategic customer engagement and tailored service solutions
Education
Bachelor of Science - Marketing
University of Alabama at Birmingham
Skills
- Hubspot
- Ahrefs
- SEMrush
- Communication Skills
- Conflict Resolution
- Empathy
- Active Listening
Certification
Google Digital Media
Timeline
Customer Service
Working Solutions
01.2025 - Current
Program Director
TMT Youth Community Foundation
01.2002 - 01.2024
Marketing Manager
WEUP Radio
01.1997 - 01.2002
Marketing Assistant
Time Warner Cable
01.1995 - 01.1997
In House Sales
Comcast Cable
01.1994 - 01.1995
Bachelor of Science - Marketing
University of Alabama at Birmingham
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