Tamisha White

• Optimized network performance through regular monitoring and maintenance.
• Reduced downtime by identifying potential issues and resolving them proactively.
• Developed customized software solutions for improved business processes and increased productivity.
• Provided exceptional customer service by promptly addressing problems reported by endusers.
• Configured hardware, devices, and software to set up work stations for employees.
• Walked individuals through basic troubleshooting tasks.
• Configured hardware and granted system permissions to new employees.
• Diagnosed and troubleshot hardware, software and network issues.
• Implemented user access controls to minimize unauthorized access risks while preserving operational flexibility for authorized users.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Patched software and installed new versions to eliminate security problems and protect data.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.

• Streamlined planning processes by implementing efficient coordination strategies and communication tools.
• Enhanced project success rates through diligent monitoring of progress, resource allocation, and milestone achievement.
• Maintained accurate records of all planning activities, ensuring compliance with company policies and industry best practices.
• Created and implemented tracking systems to monitor progress and meet deadlines.
• Collaborated with cross-functional teams for effective problem-solving and decision-making during project execution.
• Managed budgets, schedules, and resources to maximize efficiency while minimizing costs for all assigned projects.
• Prepared detailed reports on project status, risks, and recommendations for management review and action.

• [3.4] GPA

CompTia A+ Certification