George Stean
Tonganoxie,KS
Summary
Dedicated team player with exceptional organizational skills, adept at managing multiple projects simultaneously with precision. Proven ability to prioritize tasks effectively and consistently meet deadlines.
Overview
5
5
years of professional experience
Work History
IT Specialist
Ceva Animal health
01.2023 - Current
- Responsible for a wide range of IT support tasks, including assisting users with Tier 1 and Tier 2 issues related to Microsoft applications, Adobe software, JD Edwards (JDE), network connectivity, as well as scanner and printer troubleshooting.
- Proficient in using Ivanti ticketing software to manage and resolve support requests efficiently.
- Experienced in providing support to both local and global user bases, ensuring consistent service across time zones and regions.
- In addition to end-user support, I have gained well-rounded experience in system administration, domain management, and the administration of Microsoft Intune and Autopilot.
- I also have hands-on experience with Remote Desktop, TeamViewer, and network drive management.
Electrician Apprentice
Capital Electric
08.2022 - 12.2022
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
- Stored and maintained power tools and equipment for each job.
Hardware Technician
UbreakiFix Asurion
05.2020 - 08.2022
- Provided front-of-house customer service and sales support, working closely with a team to manage service tickets, delegate parts inventory tasks, and assist in the opening of new locations.
- Back-of-house responsibilities included collaborating with technicians on hardware repairs for a range of devices, including phones, PCs, gaming consoles, and projectors.
- Tasks involved part replacements, troubleshooting, soldering, and other hands-on technical work.
Education
No Degree - Systems Information & Technology
Washburn Institute of Technology
Topeka, KS05-2020
High School Diploma -
Mclouth Highschool
McLouth, KS05.2020
Skills
- Active Directory
- Communication Skills
- Comptia
- Hardware
- Microsoft Excel
- Ticketing Systems
- VoIP Phone
- Troubleshooting
- Software implementation
- IT risk management
- System upgrades
Timeline
IT Specialist
Ceva Animal health
01.2023 - Current
Electrician Apprentice
Capital Electric
08.2022 - 12.2022
Hardware Technician
UbreakiFix Asurion
05.2020 - 08.2022
No Degree - Systems Information & Technology
Washburn Institute of Technology
High School Diploma -
Mclouth Highschool
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