Tammara Cunningham
Las Vegas,Nevada
Summary
Conscientious customer customer service manager with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Goal-oriented Customer Service Manager with 10+ years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
Overview
9
9
years of professional experience
Work History
Merchandiser
Jyve
Las Vegas, Nevada
07.2020 - 08.2021
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Stocked and rotated loads in excess of 700+ pieces.
Customer Service Manager
Albertsons
Las Vegas, Nevada
09.2013 - 05.2020
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Was over 30+ employees at all times.
Customer Service Manager
Big Lots
Las Vegas, Nevada
10.2011 - 03.2013
- Supervised 10+ employees and assessed performances to determine training need at all times and define accurate plans for decreasing process lags.
Education
GED -
Kingman High School
Kingman, AZ03.1997
Skills
- Complaint resolution
- Schedule Management
- Training and mentoring
- Exceptional interpersonal communication
Timeline
Merchandiser
Jyve
07.2020 - 08.2021
Customer Service Manager
Albertsons
09.2013 - 05.2020
Customer Service Manager
Big Lots
10.2011 - 03.2013
GED -
Kingman High School