Tammara Quinn
Galesburg,IL
Summary
Compassionate Direct Support Professional with a proven track record at The Arc of The Quad Cities, skilled in medication administration and behavior redirection. Adept at enhancing client well-being through tailored care plans and effective communication, fostering independence and dignity while promoting a safe and inclusive environment.
Overview
13
13
years of professional experience
Work History
Direct Support Professional
The Arc of The Quad Cities
01.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Assisted disabled clients to support independence and well-being.
Direct Support Professional
DD Homes Network
01.2022 - 01.2023
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
Laborer Operator
Mid Continent Nail Corporation
08.2017 - 03.2019
- Supported team members by sharing knowledge of proper tool usage, safety procedures, and other essential skills for job success.
- Operated range of heavy equipment on regular basis with advanced skill.
- Assisted in the successful completion of various construction projects, contributing to a safe and productive work environment.
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
Manager
Dollar General Store
04.2016 - 08.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Lead Key Holder
Walgreens
01.2012 - 05.2014
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
Education
Cosmetology - Cossmetology
Carl Sandburg College
Galesburg, IL06.1994
High School Diploma - General
Galesburg High School
Galesburg, IL06.1993
Skills
- Time management
- First aid and safety
- Behavior redirection
- Client support
- Compassionate caregiving
- Medication administration
- Behavioral management
- Client documentation
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
- Relationship building
- Direct patient care
- Transportation
- Appointment scheduling
- Patient care
- Disability awareness
- Team collaboration
- Problem-solving
- Multitasking and organization
- HIPAA compliance
- First aid and CPR
- Charting and documentation
- Hygiene assistance
- Fast learner
- Ability to lift
- Certified in CPR/AED
- Decision-making
Timeline
Direct Support Professional
The Arc of The Quad Cities
01.2023 - Current
Direct Support Professional
DD Homes Network
01.2022 - 01.2023
Laborer Operator
Mid Continent Nail Corporation
08.2017 - 03.2019
Manager
Dollar General Store
04.2016 - 08.2017
Lead Key Holder
Walgreens
01.2012 - 05.2014
Cosmetology - Cossmetology
Carl Sandburg College
High School Diploma - General
Galesburg High School
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