Tammecia Henderson
Food Service Director
Pinson,AL
Summary
Experienced Food Service Professional with over 10 years of expertise in account management, culinary arts, and menu development. Demonstrated proficiency in team leadership and operational management to enhance productivity and customer satisfaction. Professional food service leader focused on team collaboration and achieving results. Proven track record in kitchen operations, inventory optimization, and delivering top-quality customer service. Skilled in staff training, menu planning, and adapting to changing needs. Recognized for reliability, flexibility, and a results-driven approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Food Service Director
Sage Dining
04.2021 - Current
- Trained and supervised a team members in food preparation, customer service, and safety protocols
- Collaborated with the kitchen staff to ensure a smooth and efficient food and drink service
- Trained and Monitored food preparation and service to ensure quality standards were met to the clients satisfaction
- Trained new food service workers on proper techniques and procedures
- Collaborated with Director to create menus, modify recipes and ensure they meet nutritional guidelines
- Proficient in cost control, productivity enhancement, inventory management, and budgeting
Kitchen Manager
Watermark Event Center
01.2013 - Current
- Skilled in controlling costs, enhancing productivity, managing inventory, and overseeing food preparation
- Demonstrated proficiency in maintaining cleanliness, upholding sanitation standards, and organizing the kitchen efficiently
- Prepared food in compliance with the Executive Chef's standards
- Recruited and supervised all kitchen personnel
- Conducted inspections of kitchens to monitor the quality of food preparation and service, as well as the presentation of food and the cleanliness of production and service areas
Catering Manager
Sodexo Services/Samford University
08.2019 - 04.2021
- Secured new clients and accounts by analyzing and tailoring products to specific needs
- Conducted meetings with clients to establish desired goals and provided quotes for total catering costs
- Coordinated and oversaw food service training, instructing employees on tasks including table resetting, order communication to chefs, and the promotion of food and beverages
- Collaborated with chefs to design menus that cater to client preferences and budget constraints
- Marketed catering packages that maximized profitability while meeting client expectations
- Worked with event planners on layout designs, guest counts, and comprehensive catering requirements
- Coordinated with various departments to align catering services with the company's broader goals and objectives
Rotunda Club Restaurant Manager
Sodexo Services/Samford University
09.2019 - 07.2018
- Led a team of cooks and back-of-house staff for upscale restaurant service
- Executed opening and closing procedures as mandated by the establishment
- Replenished supplies and food items to guarantee full readiness for service
- Created innovative dishes and menus, earning customer acclaim and boosting restaurant sales
- Delivered restaurant-quality meals with exceptional speed and accuracy
- Worked in concert with kitchen staff to conceive and introduce new menu items, enhancing restaurant sales
Food Service Manager II
Sodexo Services/Samford University
08.2016 - 07.2018
- Supervised training and managed staff during the preparation and delivery of meals daily
- Scheduled staff by organizing shifts, assigning hours, and approving time sheets
- Established and upheld performance and service standards to maintain a consistent, high-quality environment focused on customer satisfaction
- Ensured adherence to company policies and procedures regarding food safety, sanitation, and quality
- Managed cash register balances, reconciled transactions, and banked the establishment's income
- Coordinated and supervised food service training, teaching employees various tasks, communicating orders to cooks, and promoting food and beverage sales
- Oversaw food preparation and service to guarantee adherence to quality standards
Rotunda Club Manager
Sodexo Services/Samford University
07.2014 - 08.2016
- Organized special events at the restaurant, such as receptions, promotions, and corporate luncheons
- Welcomed customers, solicited their feedback, and utilized their insights to make constructive changes within the establishment
- Accurately calculated inventory needs and ordered the necessary supplies
- Developed, executed, and oversaw business strategies to enhance the profitability of food and beverage sales
- Established, upheld, and refined internal policies to ensure operational efficiency and adaptability to demand
- Cultivated relationships with pivotal community figures, leading to an increase in club patronage
Education
Psychology
Lawson State Community College
Birmingham, ALSkills
- Microsoft Office
- Communication Skills
- Management
- Food Safety
- Event Planning
- Food Preparation
- Staff Planning
- Account Management
- Operations
- Inventory Control
- Customer Service
- Sales
- Food safety compliance
- Allergen awareness
- Health inspections
- Ordering supplies
Personal Information
Title: Food Service Director
Certification
ServSafe Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Oversaw back of house for [size] operation.
- Supervised team of 15 staff members.
- Increased team productivity by implementing key process improvements.
Timeline
Assistant Food Service Director
Sage Dining
04.2021 - Current
Rotunda Club Restaurant Manager
Sodexo Services/Samford University
09.2019 - 07.2018
Catering Manager
Sodexo Services/Samford University
08.2019 - 04.2021
Food Service Manager II
Sodexo Services/Samford University
08.2016 - 07.2018
Rotunda Club Manager
Sodexo Services/Samford University
07.2014 - 08.2016
Kitchen Manager
Watermark Event Center
01.2013 - Current
Psychology
Lawson State Community College
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