Tammera Burris
Needles,CA
Summary
I am Passionate for all aspects of leadership. Extremely motivated, and trained in Servant style leadership. I have an Excellent ability to teach, and motivate my team.
I have over 20 years experience in delivering exceptional costumer service, and a talent to satisfy any costumer problems/issues.
I am committed to creating a culture of greatness!
Overview
19
19
years of professional experience
Work History
Acting Store Team Leader
Bashas'
Lake Havasu City, AZ
03.2024 - Current
- Directed daily operations and supervised a team of 108 associates in a retail store environment.
- Developed strategies to improve operational efficiency and reduce costs.
- Collaborated with other departments on store initiatives that promote cross-selling opportunities.
- Promoted store brand, mission and values to employees and customers to maintain ideal store atmosphere.
- Reinforced customer service behaviors through accountability, recognition and praise.
- Managed the scheduling, training, and development of employees to ensure adequate staffing levels.
Store Manager and Store Manager Trainer
Dollar General
Fort Mohave, AZ
03.2017 - 03.2022
- Directed daily operations and supervised a team of associates in a retail store environment.
- Managed employee relations issues such as grievances or disciplinary actions.
- Reviewed sales reports regularly to track progress against goals set by senior leadership.
- Promoted store brand, mission and values to employees and customers to maintain ideal store atmosphere.
- Provided customer service by resolving customer inquiries and complaints in a professional manner.
- Trained new store managers in a 6 week total store
- operations
Store Manager
Dollar Tree
Lake Havasu City, AZ
03.2014 - 03.2017
- Directed daily operations and supervised a team of 1associates in a retail store environment.
- Managed the scheduling, training, and development of employees to ensure adequate staffing levels.
- Monitored inventory levels, identified discrepancies, and implemented corrective action when necessary.
- Ensured compliance with health and safety regulations in the workplace.
- Adhered to company policies while providing guidance on their implementation.
- Routinely evaluated stockroom organization and made adjustments as needed.
- Reviewed sales reports regularly to track progress against goals set by senior leadership.
- Established culture of inspiration and commitment to drive organization's goals and strategies.
Ast Store Team Leader
Bashas'
Needles
03.2005 - 03.2014
- Assist Team Leader in directing daily operations and supervised a team of 64 associates in a retail store environment.
- Ensured compliance with health and safety regulations in the workplace.
- Assisted with interviewing potential candidates for open positions within the store.
- Adhered to company policies while providing guidance on their implementation.
- Managed employee relations issues such as grievances or disciplinary actions.
- Collaborated with other departments on store initiatives that promote cross-selling opportunities.
- Promoted store brand, mission and values to employees and customers to maintain ideal store atmosphere.
Education
Completed -
Starbucks Brand Standard Leader Program
Kingman, AZ11-2023
Graduated Store Leadership Track -
Store Leadership Track
Phoenix, AZ06-2023
Certified Training Store -
Dollar General Regional Training
06-2018
High School Diploma -
Calvery Academy
Vancouver, WA06-1988
Skills
- Strong leadership
- Coaching training, and Mentoring
- Servant style leadership Approach
- Merchandising Strategies
- Customer Engagement
Timeline
Acting Store Team Leader
Bashas'
03.2024 - Current
Store Manager and Store Manager Trainer
Dollar General
03.2017 - 03.2022
Store Manager
Dollar Tree
03.2014 - 03.2017
Ast Store Team Leader
Bashas'
03.2005 - 03.2014
Completed -
Starbucks Brand Standard Leader Program
Graduated Store Leadership Track -
Store Leadership Track
Certified Training Store -
Dollar General Regional Training
High School Diploma -
Calvery Academy
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