Tammeria Marshall
Raytown,MO
Summary
Achieved successful project outcomes by effectively coordinating team efforts and managing tasks. Enhanced team performance through proactive support and resource management. Developed proficiency in various software applications to drive project success.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Health Net Federal Services LLC
Tampa, FL
11.2021 - 12.2024
- Delivered exceptional customer service through effective communication and problem-solving strategies.
- Managed complex inquiries using CRM systems to track and resolve client issues efficiently.
- Collaborated with healthcare teams to ensure accurate information dissemination to clients.
- Trained new representatives on customer service protocols and best practices for efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Collection Representative
IND Services
Overland Park, Ks
03.2016 - 03.2020
- Monitored overdue accounts to track new payments and document continued issues.
- Used persuasive communication skills to get payments from customers and bring credit accounts, claims balances and loans current.
- Established repayment schedules that worked with the customer's financial situation.
- Reviewed activities regularly to identify opportunities for improvement.
- Filed records to keep system efficient and information organized.
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
Collection Representative
CBE Group
Overland Park, Ks
05.2014 - 12.2016
- Helped to achieve long-term financial goals by negotiating credit extensions between clients and businesses.
- Used persuasive communication skills to get payments from customers and bring credit accounts, claims balances and loans current.
- Notified customers of payment obligations via telephone calls, professional mailings and personal visits.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
- Protected business from unnecessary liability by carefully following security and safety standards.
Machine Operator
ECM
Lenexa, Ks
04.2012 - 08.2014
- Reviewed final products to spot issues, assign quality grades and remove unacceptable work to correct problems or dispose of materials.
- Inspected and maintained machinery on a regular basis, including completing basic repairs and lubricating high-friction parts to extend the life of each piece.
- Trained new team members on the correct procedures for operating each machine.
- Followed jobs specifications to correctly set up the accessories and tools for each piece of equipment.
- Removed burrs and other imperfections on projects to give each item a smooth and professional finish.
Account Manager
H&R Block
Kansas City, Mo
09.2010 - 04.2013
- Managed, reviewed, and delivered clients' advertisement projects.
- Performed analysis of competitive marketplace and client companies to identify opportunities; developed, presented, and negotiate proposals.
- Identified accounts with shrinking revenue and addressed 'at risk' customers, reaching out to these accounts to ensure retainment.
- Built relationships with new clients; maintained and nurtured business relationships with existing clients.
- Established clear and consistent advertising strategies at the organizational level.
- Maintained contacts with partners such as distributors and service providers to carry out high-quality work.
- Maintained successful media relationships to smoothly spread advertising messages and meet customer targets.
- Collaborated well with team members to carry out daily assignments and achieve team targets.
Education
No Degree - Medical Assistant
Pinnacle
Kansas City, MOHigh School Diploma - Communication
Westport High
Skills
Negotiate credit extensions
Process payments
Coordinate payment plans
Update accounts
Trace delinquent customers
Multitasking
Verbal communication
Attention to detail
Retail marketing
Complaint documentation
Merchandise upselling
Product and service knowledge
Customer service excellence
Customer needs assessments
Inbound call answering
Inspect equipment
Align tools
Operate machinery
Insurance verification
Educate patients
Timeline
Customer Service Representative
Health Net Federal Services LLC
11.2021 - 12.2024
Collection Representative
IND Services
03.2016 - 03.2020
Collection Representative
CBE Group
05.2014 - 12.2016
Machine Operator
ECM
04.2012 - 08.2014
Account Manager
H&R Block
09.2010 - 04.2013
High School Diploma - Communication
Westport High
No Degree - Medical Assistant
Pinnacle