Tammi Beam
San Tan Valley,AZ
Summary
Known for problem-solving skills, adept at identifying issues and implementing effective solutions. Demonstrated ability to manage high-pressure situations professionally while maintaining exceptional customer service standards. Significant contribution in previous roles includes streamlining processes to increase efficiency and enhance customer satisfaction.
Overview
12
12
years of professional experience
Work History
Advanced Technical Support Representative
Verizon Wireless Corporation
Chandler, Arizona
01.2014 - 01.2024
- Provided step-by-step technical guidance to customers through research, diagnostics, screen sharing, remote view and troubleshooting in order to identify efficient solutions for customer issues.
- Managed a high volume of incoming calls from customers and provided prompt resolutions to their inquiries to ensure customer satisfaction.
- Trained other staff members on various aspects of advanced technical support responsibilities.
- Attended weekly meetings with other technical support representatives in order to discuss best practices.
- Supported customers with online billing, access and account issues as well as documented all interactions.
- Assisted elevated customers in order to provide a positive experience.
Retail Manager
Dollar Tree Stores
Queen Creek, Arizona
10.2011 - 10.2013
- Implemented new policies and procedures to improve efficiency.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Managed daily operations of the store, including opening and closing procedures.
- Maintained positive relationships with customers by providing exceptional service.
Education
Master of Arts - Communication Studies
New Mexico State University
Las Cruces, NM05-1998
Bachelor of Arts -
Arizona State University
Tempe, AZ05-1996
Skills
- Operating systems
- Advanced troubleshooting
- Customer Relations
- Problem Resolution
- Documentation And Reporting
- De-Escalation Techniques
- Excellent Communication
- Account Management
Timeline
Advanced Technical Support Representative
Verizon Wireless Corporation
01.2014 - 01.2024
Retail Manager
Dollar Tree Stores
10.2011 - 10.2013
Master of Arts - Communication Studies
New Mexico State University
Bachelor of Arts -
Arizona State University
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