Tammi Bennett

• Provided account information, handled incoming inquiries, and supported patients through clear communication and issue resolution.
  • Coordinated with insurance providers to verify coverage, resolve claims inquiries, validate/amend claims, and process prior authorizations.
  • Processed patient and insurance payments, issued invoices, and maintained accurate financial records for patient accounts.
  • Managed appointment scheduling and check-ins while training new employees on operational protocols and procedures.

• Managed accurate and timely invoicing, staffing coordination, communication, documentation, training support, issue resolution, compliance paperwork, and workflow follow-up for 18 nursing home facilities while supporting both in-person and remote teams.

JAN - JUN 1991 Operation Desert Shield / Desert Storm

USA Honorable Discharge 03 APR 06

• Reduced aging receivables and improved collections by analyzing aging reports, implementing effective recovery strategies, communicating proactively with clients, recovering lost revenue, and providing professional customer service.

• Led Medicaid application review, eligibility evaluation, compliance oversight, cross-functional collaboration, staff training and mentorship, client relationship building, change management, and performance feedback to improve application processing and team effectiveness.

• Supported field representatives in meeting operational goals while coordinating delinquent account and billing communications, recovering outstanding payments, and validating state reimbursement paperwork for accuracy and compliance.

• Led and developed a 22-person admissions team by fostering collaboration, coordinating continuous training, optimizing processes, and analyzing financial data to improve accuracy and performance.

• Coordinated new resident admissions, outreach partnerships, compliance protocols, and account collections to support timely admissions, strengthen facility relationships, and reduce outstanding balances.

• Resolved resident and family concerns, developed personalized care plans, and guided discharge transitions to enhance satisfaction, support quality of life, and promote safe returns home.