Tammi Diedrich
Rowlett,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Development Services Lead
City Of Rowlett
01.2022 - Current
- Promote positive communication, encourage and demonstrate clear and consistent communication.
- Exercise independent judgement and encourage collaboration and teamwork.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Work closely with Building Official on special projects, training exercises, team building, provide continuous support for department and staff.
- Assess impact fees on all new construction.
- Administrative support to internal departments.
- Monthly reporting and post on city website.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
Development Services Technician
City Of Rowlett
07.2021 - 01.2022
- Provide department information and customer service as the first point of contact.
- Responds to questions regarding permit readiness, project fees, and other issues.
- Answer incoming calls, emails, collect applicable fees, balance and reconcile deposit monies collected at the end of each business day.
- Accept and review building permit application submittals.
- Respond to public information request.
- Provide administrative support to all departments within community development.
Education
Public Administration
Los Angeles Pierce College
Woodland HillsSkills
- Employee Motivation
- Document Management
- Teamwork and Collaboration
- Customer Service
- Calm and Professional Under Pressure
- Computer Skills
- Understanding Customer Needs
- Microsoft Office
- Administrative and Office Support
- Critical Thinking
- Active Listening
- Problem-solving abilities
Certification
- Construction Plans, ICC #40731) BPI Issued May 2024
- Permit Specialist, ICC #40735) BPI Issued April 2024
- State Of Texas Certified Notary ( ID#133236933)
- 2021 ICC Permit Technician (current study)
Timeline
Development Services Lead
City Of Rowlett
01.2022 - Current
Development Services Technician
City Of Rowlett
07.2021 - 01.2022
Public Administration
Los Angeles Pierce College
Similar Profiles
Hannah CeaserHannah Ceaser
Emergency Communications Manager at City of RowlettEmergency Communications Manager at City of Rowlett
Joshua WilsonJoshua Wilson
Police Officer, Uniformed Patrol at City of RowlettPolice Officer, Uniformed Patrol at City of Rowlett
Elvia GonzalezElvia Gonzalez
Customer Service Representative / Call Center Representative at City of RowlettCustomer Service Representative / Call Center Representative at City of Rowlett
Karen GonzalezKaren Gonzalez
Private Voice Instructor at Wylie ISDPrivate Voice Instructor at Wylie ISD
Scott HuizengaScott Huizenga
Founder and Co-Owner at Turtle Pond Campground, LLCFounder and Co-Owner at Turtle Pond Campground, LLC