Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammi Figueroa

Port Saint Lucie,FL

Summary

To obtain a permanent position that will utilize present skills in a manner that will challenge a potential for growth. Seeking a long-term relationship with a facility that appreciates experience, maturity, responsibility, dedication and great commitment. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 15 years of relevant work experience to your team.

Overview

14
14
years of professional experience

Work History

Patient Service Representative

United Vein Centers
10.2021 - Current
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Facilitated communication between patients and various departments and staff.
  • Assisted patients in filling out check-in and payment paperwork.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Provided excellent customer service to patients and medical staff.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Trained new staff on filing, phone etiquette and other office duties.

Patient Service Representative

North Stuart Physical Therapy & Rehabilitation
10.2019 - 05.2020
  • Check in, Check out, Data Entry, Eclinical Exp, Insurance Verification, phones, scheduling, Faxing
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Verified patient insurance eligibility and entered patient information into system.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Took copayments and compiled daily financial records.

Patient Service Representative

Delo Medical Associates
01.2019 - 07.2019
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Facilitated communication between patients and various departments and staff.
  • Assisted patients in filling out check-in and payment paperwork.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Took copayments and compiled daily financial records.
  • Handled customer service inquiries in person, via telephone and through email.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Used [Software] to schedule appointments.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Sales Representative

Orsinia Inc
01.2008 - 01.2012
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Phlebotomy Technician

Florida's Blood Center
01.2007 - 05.2009
  • Vitals, Phlebotomy, EKG, Blood sugars, Recorded Data Entry, Hands on care.
  • Monitored patients for reactions and verified sample quality.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Packaged and shipped specimens to central lab daily.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Addressed questions and concerns to educate patients on collection process and procedures.

Patient Care Technician

Cleveland Clinic
04.2005 - 01.2007
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.

Patient Services Technician

Radiology Imaging Associates
10.2003 - 03.2005
  • Check in, Check out, Data Entry Scheduling, Insurance.
  • Respected patients by recognizing rights and maintaining confidentiality.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Delivered high-quality care to [Type] patients in hospital facility.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Collected and transported specimens to prepare for lab testing.

Front Desk/Receptionist Coordinator

Dr. Craig Cusato DMD
10.2000 - 09.2002
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
  • Transcribed phone messages for entire office and relayed messages.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Used Dentrix to maintain and update records of internal data.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Handled overflow administrative
  • Scheduled appointments in computer system.
  • Kept accounts in balance and ran daily reports to verify totals.

Education

Patient Care Academy -

Martin Memorial Hospital
04.2005

Business Certification obtained -

Simmons School of Business
09.1989

General

Dobbs Ferry High School
06.1987

Skills

  • Patient Greeting
  • Demographics Information
  • Office Administration
  • Insurance Information Collection
  • Patient Registration
  • Payment Collection
  • Medical Insurance
  • Multi-Line Telephone Systems
  • Insurance Verification
  • Appointment Scheduling
  • Punctual and Hardworking

Timeline

Patient Service Representative

United Vein Centers
10.2021 - Current

Patient Service Representative

North Stuart Physical Therapy & Rehabilitation
10.2019 - 05.2020

Patient Service Representative

Delo Medical Associates
01.2019 - 07.2019

Sales Representative

Orsinia Inc
01.2008 - 01.2012

Phlebotomy Technician

Florida's Blood Center
01.2007 - 05.2009

Patient Care Technician

Cleveland Clinic
04.2005 - 01.2007

Patient Services Technician

Radiology Imaging Associates
10.2003 - 03.2005

Front Desk/Receptionist Coordinator

Dr. Craig Cusato DMD
10.2000 - 09.2002

Patient Care Academy -

Martin Memorial Hospital

Business Certification obtained -

Simmons School of Business

General

Dobbs Ferry High School

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Tammi Figueroa