Tammi Lamer
Seattle
Summary
Proven leader with strong skills in time management, diversity initiatives, and data tracking, ready to leverage experience in compliance and collaboration. Adept at developing strategies for regulatory adherence and conducting audits to enhance processes. Seeking to transition into a Social Worker role to support and empower individuals and families.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Licensing Supervisor
Arbor Circle
Holland, MI
03.2023 - 05.2026
- Oversee licensing team to ensure compliance and performance standards are met.
- Track licensing data to ensure compliance with regulatory standards.
- Support families and children within the foster care system, prioritizing essential needs.
- Lead monthly support group meetings.
- Engage in DEI committees to foster inclusivity and diversity initiatives.
- Develop compliance strategies to ensure adherence to licensing regulations.
- Coordinate training sessions for staff on licensing requirements and procedures.
- Review and update licensing documentation for accuracy and completeness.
- Oversee audits of licensing processes to identify areas for improvement.
Sales Associate
Jean Marie's
Holland, MI
07.2021 - 03.2026
- Assist customers in selecting and purchasing women's apparel and accessories.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborate with the team to restock merchandise on the sales floor regularly.
- Provide product knowledge to customers to facilitate informed purchasing decisions.
- Handle customer inquiries and resolve issues professionally and promptly.
- Greet customers and provide exceptional customer service.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Foster Home Licensor
Arbor Circle
Holland, MI
03.2016 - 03.2023
- Administered renewal of family licenses.
- Investigated concerns about families.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to families when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
Case Manager
Consumer Services, Inc.
Grand Rapids, MI
11.2015 - 03.2016
- Collaborated with individuals experiencing mental health diagnoses.
- Coordinated client assessments and developed personalized service plans.
- Educated clients about available resources and support services.
- Maintained accurate records of client interactions and services provided.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Customer Service Representative
Fifth Third Bank
Holland, MI
10.1995 - 11.2015
- Guided customers through online banking features and troubleshooting steps.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with inquiries regarding banking products and services.
- Resolved customer issues by effectively communicating with internal departments.
- Processed transactions accurately while ensuring compliance with banking regulations.
- Managed vault transactions and ensured accurate vault balancing.
- Facilitated weekly reconciliation of ATM transaction activities.
Education
Bachelor of Arts - Social Work
Grand Valley State University
MI04-2015
Skills
- Project adaptability
- Time management
- Diversity initiatives
- Problem solving
- Communication skills
- Attention to detail
- Document management
- Data tracking
- Employee training
- Team collaboration
Certification
- AffrimPro Training - June 2025
Timeline
Licensing Supervisor
Arbor Circle
03.2023 - 05.2026
Sales Associate
Jean Marie's
07.2021 - 03.2026
Foster Home Licensor
Arbor Circle
03.2016 - 03.2023
Case Manager
Consumer Services, Inc.
11.2015 - 03.2016
Customer Service Representative
Fifth Third Bank
10.1995 - 11.2015
Bachelor of Arts - Social Work
Grand Valley State University
Internship
Intern, Center for Women in Transition (Resilience), Holland, MI, Worked with survivors of domestic violence., Facilitated a weekly support group.
Personal Information
Title: SOCIAL WORKER