Tammi Morgan
Schaumburg,IL
Summary
Adept at blending exceptional organizational skills with a service-oriented mindset, I have effectively implemented outreach strategies at Oak Street Health, enhancing public awareness and customer relations. My experience spans from data analysis and case management at Amazon to direct patient care, underpinned by proficiency in software like Salesforce and a seasoned approach to conflict resolution.
Overview
6
6
years of professional experience
Work History
Receptionist/Recruiter
Fieldwork
Schaumburg, IL
11.2023 - Current
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Outreach Executive
Oak Street Health
Waukegan, IL
06.2021 - 10.2024
- Implemented community outreach and engagement plans to reach vulnerable communities.
- Developed relationships with potential customers through face-to-face meetings or phone conversations.
- Developed and implemented successful outreach strategies to increase public awareness of company services.
- Responded promptly to customer inquiries received via email or telephone calls.
LPN
Fresenius
Fort Worth, TX
05.2020 - 07.2021
- Delivered high-quality direct and indirect nursing care to patients.
- Managed patient records, ensuring confidentiality and compliance with healthcare regulations.
- Administered medications and therapies in accordance with physicians orders.
Disability Case Analyst/Case Manager
Amazon
Las Vegas, NV
11.2018 - 06.2020
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Asked open-ended questions and delivered high level of attention to reliably assess patients' conditions.
- Maintained accurate records and documented client data in company databases.
- Created reports documenting the progress of each case from initiation to resolution.
- Analyzed data collected during investigations or case reviews for accuracy and completeness.
Education
Vocational - Practical Nursing
Brown Mackie College
Merrillville, IN01-2008
Skills
- Knowledgeable in various software programs (Ex Salesforce, Windows, MS Word and Excel)
- Strong organizational skills
- Active listening skills with a courteous demeanor
- Seasoned in conflict resolution
- Service-oriented mindset
- Customer/Client relations
References
References available upon request.
Timeline
Receptionist/Recruiter
Fieldwork
11.2023 - Current
Outreach Executive
Oak Street Health
06.2021 - 10.2024
LPN
Fresenius
05.2020 - 07.2021
Disability Case Analyst/Case Manager
Amazon
11.2018 - 06.2020
Vocational - Practical Nursing
Brown Mackie College