TAMMI RAUSCH
TONGANOXIE,KS
Summary
Motivated Patient Account Representative offering over 17 years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills.
Overview
17
17
years of professional experience
Work History
PATIENT ACCOUNTS REPRESENTATIVE
SAINT LUKE'S HEALTH SYSTEMS
08.2017 - Current
- REVIEW AND MONITOR PATIENT ACCOUNTS FOR DECEASED PATIENT PROCESS
- REVIEW ACCOUNTS FOR BILLING ERRORS AND DISCREPANCIES TO INITIATE CORRECTIVE ACTION.
- UTILIZE SYSTEM’S SOFTWARE USING EPIC, MICROSOFT OFFICE, AMONG OTHER PROGRAMS
- WORK SIDE PROJECTS AND REPORTS
- SEARCH FOR ESTATES AND PREPARE ESTATE CLAIMS
- APPLY FINANCIAL AID AS SET BY POLICIES
- REVIEW LEGAL DOCUMENTS FOR HIPAA COMPLIANCE AND NOTE ACCOUNTS ACCORDINGLY
- REVIEW BANKRUPTCY DOCUMENTS AND INITIATE BANKRUPTCY CLAIMS WITHIN A TIMELY PERIOD
- MONITOR ACCOUNTS TO ENSURE PROCESSES ARE COMPLETED
- PROFESSIONALLY COMMUNICATE VERBALLY AND IN WRITING WITH COWORKERS, MANAGEMENT, AND OUTSIDE VENDORS IN ORDER TO PROVIDE INFORMATION, COLLABORATE ON PROCESSES, ASSIST WITH QUESTIONS, AND INQUIRE FOR UPDATES
- READ RELEASE OF INFORMATION(ROI) AUTHORIZATIONS AND RELEASE BILLING RECORDS ACCORDINGLY
- COMPLETE CONTINUOUS EDUCATION COURSES
- EXPERIENCE WITH ANSWERING PHONES AND ASSISTING PATIENTS/CUSTOMERS WITH ACCOUNT QUESTIONS, INSURANCE INTAKE, PAYMENT PROCESSING, UPDATING ACCOUNT INFO, SCREENING FOR FINANCIAL AID, EXPLAINING MEDICAL CHARGES.
- POST PAYMENTS AND PROCESS REFUNDS.
REGISTRATION SPECIALIST
ADVENTHEALTH
06.2007 - 01.2017
- INPUT INSURANCE INFORMATION, VERIFY BENEFITS, AND PREPARE PRICE ESTIMATES ACCORDINGLY
- PREPARE CHARTS, PRE ADMISSIONS, AND CONSENT FORMS
- REGISTAR, SCHEDULE, COMMUNICATE, AND ASSIST PATIENTS
- ADEPTLY MANAGE A MULTI-TASKING MEDICAL OFFICE WITH A POSITIVE ATTITUDE
- UTILIZE SYSTEM’S VARIOUS SOFTWARES, SUCH AS CERNER AND RQA TO COMPLETE JOB PROCESSES
- INTERPRET MEDICAL DIAGNOSIS AND SCHEDULE ACCORDINGLY WITH THE APPROPRIATE THERAPIST
- SCHEDULED PATIENT APPOINTMENTS, COLLECTED COPAYS, AND VERIFIED INSURANCE COVER TO COMPLETE CHECK-INS.
- ASSISTED IN TRAINING NEW REGISTRATION SPECIALISTS, SHARING BEST PRACTICES AND HELPING THEM BECOME PROFICIENT IN THEIR ROLES.
- MANAGED HIGH-VOLUME WORKLOADS WHILE CONSISTENTLY MEETING DEADLINES FOR PROCESSING REGISTRATIONS AND UPDATING RECORDS.
Education
Associate of Science - Medical Billing and Coding
Anthem College Online
Phoenix, AZ01.2017
Certificate - Electronics
Kansas City Kansas Community College
01.2003
Bachelor of Science - Elementary Education
Emporia State University
Emporia, KS01.1993
Skills
- TEAMPLAYER
- CRUCIAL CONVERSATION EDUCATION
- PROFESSIONAL COMMUNICATION SKILLS
- PATIENT ACCOUNTS EXPERIENCE
- FAMILIAR WITH INSURANCE AND AR CYCLES
- HIPAA COMPLIANCE TRAINING
- RECORD KEEPING AND ORGANIZATIONAL SKILLS
- CUSTOMER SERVICE
- MEDICAL TERMINOLOGY KNOWLEDGE
- FAMILIAR WITH CPT AND ICD CODES
- EXPERIENCE WITH VERIFYING INSURANCE BENEFITS
- TYPING SKILLS
- ATTENTION IN DETAILS AND THOROUGH
Additional Information
I have learned a lot about myself over the last several years in working in various rolls in the healthcare business. I have learned how important it is to connect with people through considerate, constructive communication. I am always seeking to learn more about healthy work environments and ways to connect with all as I feel effective and safe communication is the key to success and satisfaction for everyone. It is the key to learning, growing, building, teamwork, finding purposes, and achieving goals. My strongest abilities is that I am detailed orientated, thorough, and problem solving, along with being an empathetic and genuine soul. However, my abilities are at it's best with productive and strong communication.
Timeline
PATIENT ACCOUNTS REPRESENTATIVE
SAINT LUKE'S HEALTH SYSTEMS
08.2017 - Current
REGISTRATION SPECIALIST
ADVENTHEALTH
06.2007 - 01.2017
Associate of Science - Medical Billing and Coding
Anthem College Online
Certificate - Electronics
Kansas City Kansas Community College
Bachelor of Science - Elementary Education
Emporia State University
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