Tammie Aldrich
Rome,NY
Summary
Energetic Inventory Specialist eager to support team objectives and contribute to business success. Open and clear communicator specializing in merchandising, tagging and display set-up. Diligent professional with superior work ethic, friendly demeanor and several years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas.
Overview
33
33
years of professional experience
Work History
Inventory Specialist
Bonide
Oriskany, NY
05.2011 - Current
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
- Developed and implemented effective inventory control systems.
- Conducted periodic inventories and physical counts of product supplies.
- Investigated discrepancies between physical count and computer records.
- Analyzed sales trends to anticipate future needs and adjust inventory accordingly.
- Created reports on inventory activity, shortages, overages..
- Managed purchase orders with vendors to maintain optimal stock levels.
- Assisted in developing standard operating procedures for receiving goods into the warehouse.
- Collaborated with other departments to coordinate replenishment activities as required.
- Identified obsolete or slow moving items for disposal or sale at discounted prices.
- Performed root cause analysis of variances between actual vs expected results.
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
- Liaised with logistics personnel regarding shipping schedules and order fulfillment.
- Responded promptly to requests from customers regarding product availability.
- Participated in physical inventory counts to keep information accurate and current.
- Performed inventory cycle counting and identified discrepancies.
- Entered information into system to update status reports.
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Conducted regular inventory audits to maintain accuracy.
- Participated in the selection and implementation of new inventory management technology.
- Coordinated logistics for inventory movement between locations.
- Led physical counts and reconciled discrepancies to maintain accurate inventory records.
- Developed and implemented inventory control procedures and policies.
- Identified and resolved inventory problems, including damaged or lost items.
- Utilized inventory management software for tracking and reporting purposes.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
Customer Service Representative
Bank of America
Utica, NY
09.2001 - 03.2011
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted available products and services to customers during service, account management and order calls.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Prevented key account losses by researching discrepancies and correcting problems.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Shift Manager
McDonald's
Rome, NY
04.1992 - 06.2001
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Identified needs of customers promptly and efficiently.
Education
Holland Patent Central High School
Holland Patent, NY06-1987
Skills
- Inventory Control
- Inventory Reconciliation
- Inventory Tracking
- Discrepancy Resolution
- Order Management
- Discrepancy Investigation
- Shortage Reports
- Attention to Detail
- Barcode scanning
- Basic Math
- FIFO stocking
- Cycle Counts
- Inventory Counts
- Quality Procedures
Affiliations
I am eager to learn new things and always willing to help in any way I can.
Timeline
Inventory Specialist
Bonide
05.2011 - Current
Customer Service Representative
Bank of America
09.2001 - 03.2011
Shift Manager
McDonald's
04.1992 - 06.2001
Holland Patent Central High School