Tammie Blankenship

Work History

First Bank Texas

07.2006 - Current

Managed multiple priorities simultaneously while consistently meeting deadlines for loan closings and disbursements.
Assisted in maintaining a high level of customer satisfaction by addressing concerns and providing timely responses to inquiries.
Worked closely with borrowers to gather required documentation, ensuring timely submission and approval of loans.
Provided excellent customer service during the loan process, from initial inquiry to closing, ensuring a seamless experience for clients.
Ordered information such as credit reports, environmental assessments, and property appraisals.
Processed commerical, personal and real estate loans.
Assisted in resolving customer complaints, following procedures to find mutually beneficial solutions.

First American Bank

07.1998 - 06.2006

Educated customers about online banking tools, promoting ease of use and increased digital adoption rates.
Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
Managed a high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
Obtained credit records from reporting agencies.
Resolved customer issues promptly and professionally, fostering long-lasting relationships with clients.
Coordinated with other departments to resolve complex customer issues quickly and effectively, improving overall client satisfaction ratings.
Utilized strong communication skills to establish rapport with customers and provide exceptional service.

Bank One

01.1993 - 07.1998

Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Processed customer transactions promptly, minimizing wait times.
Assisted customers with account inquiries, resolving issues promptly and professionally.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

InterFirst Bank

07.1986 - 01.1993

Assisted with document scanning and imaging projects to support accurate file back-up.
Identified and corrected inconsistencies in filing systems for increased accuracy.
Examined, categorized, and sorted incoming documents.
Sorted and classified documents into appropriate filing systems for increased traceability.
Created, implemented and monitored filing systems for easy retrieval of records.
Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
Enhanced productivity by processing incoming mail and filing documents promptly, allowing for easy access when needed.