Tammie Cain
Fresno,Ca
Summary
Looking for Fulltime work @ a company I can utilize my skills, knowledge and creative thinking in new areas and ways. Dedicated, Hardworking, fast learner and open to taken on any new task and or challenges.
Overview
14
14
years of professional experience
Work History
OPERATIONS CLERK
REPUBLIC SERVICES
07.2017 - Current
- Review container supply and demand reports and populates the inventory management report.
- Update and input route/transfer station information into computer system daily.
- Collect daily on-site container information and update the inventory log.
- Order all bin and Cart inventory
- Assist Dispatcher by responding to customer and driver complaints and inquiries.
- Report any safety or customer service-related issues to supervisor or manager immediately.
- Maintain and processes operations information, such as vehicle maintenance, accounting and route sheets.
- Distribute, collect and review route sheets for proper billing and productivity reports.
- Generate monthly productivity reports.
- Enter all new accounts and pricing for billing
- Receive and Take payments
- Assist other departments including customer service and accounting.
- Assist with driver de-brief processes.
- Schedule/Dispatch & enter all Customer request for City of Atwater
- Schedule/Dispatch & enter all Bin/Cart Exchanges, Deliveries & Removals
- Route & schedule Industrial loads
- Plan & organize all special events for local division
- Order all PPE & Office Supplies and ant special orders
- Assist with RFP Process Reporting
- Plan and Direct all company events
- Back up for Billing Specialist
- Workday Training Certificates and training in Workday
- Provide direction to Logistics Analysts and other office staff, and engage participation to instill a culture of safety.
- Conduct hazard or site assessments when needed to promote safety for our Drivers and Customers.
- Oversee and make various routing decisions to support operations and drive efficiency.
- Manage performance for all workers; give verbal and written warnings when necessary.
- Daily monitoring and evaluation of route design and sequencing with Logistics Analysts.
- Ensure the Unserviceable Process is being followed daily by Logistics Analysts to prevent MPUs.
- Build plans weekly to close gaps and achieve goals, review with Logistics Analysts.
- Meet monthly to forecast volumes with Logistics Analysts and the Operations Manager.
- Monthly review of KPMs, Missed Pickups, and Service Commitment goals with the Operations Manager to discuss previous month's progress and create improvement plans if needed for next month.
- Meet quarterly to discuss disposal plans with Logistics Analysts and the Operations Manager.
- Support and oversee route audits and reroutes to modify and improve routes to maximize density and improve efficiency.
- Consistently align daily activities to drive Company culture change, behaviors, and priorities.
- Interact with Customers to resolve any service issues and improve the overall Customer Experience.
- Execute other operational plans to help achieve or exceed the division’s Company-established budgeted goals.
- Review logistics processes and procedures; identify, recommend, and implement improvements to maximize efficiency while minimizing costs.
- Fill in for Logistics Analysts during vacations in addition to assigning work to the Logistics Analysts team.
- Conduct Logistics Analyst training.
- Act as the primary point of contact for those underperforming or requiring assistance resolving issues.
- Complete assigned special projects as directed by the Operations Manager or General Manager.
- Perform other job-related duties as assigned or apparent.
DISPATCHER
REPUBLIC SERVICES
12.2011 - 07.2017
- Ensure maximum productivity by achieving or exceeding Company-established goals by successfully routing vehicles.
- Assign loads to drivers based on designated routes and driver location.
- Prepare, update and dispense the daily route schedule.
- Gather and maintain route sheet documentation for pick-ups (scheduled, missed, extra pick ups), route completions and driver locations.
- Ensure route completion via the driver check-in process.
- Call customers to update new gate/entry info
- Report driver performance issues or concerns to appropriate management for resolution.
- Manage Connect/GPS system enter all call ins from drivers
- Perform other job-related duties as assigned.
Education
GED - undefined
MERCED HIGH
Skills
- Knowledgeable in all infopro systems
- Proficient in Excel & Word documents
- Salesforce system
- Knowledgeable in Solid Waste Industry
- Great customer Service communication
- Hardworking
Timeline
OPERATIONS CLERK
REPUBLIC SERVICES
07.2017 - Current
DISPATCHER
REPUBLIC SERVICES
12.2011 - 07.2017
GED - undefined
MERCED HIGH